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Telephone Collections Agent

4 months ago

Birmingham, United Kingdom Bristow and Sutor Group Full time

**Company Description**

As a leader in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years' supporting hundreds of local authorities and Transport for London. You will be joining Bristow & Sutor during an exciting time to become part of a team that contribute to achieving our visions for the future. We have made our company a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for our local authorities and Transport for London.

With offices based in Redditch, close to both the M40/M42 motorway network, we are easily accessible from Birmingham, Worcestershire, and Warwickshire.

Due to expansion, we are looking to recruit Telephone Collections Agents to join the team. If you are a strong communicator, self-driven and motivated, engaging, and influential; we can offer you a unique career with unlimited earning potential.

**Position**

**Key elements of the role will include**:

- Make outbound calls to customers that owe money to our local authority clients, or third parties acting on their behalf
- Collecting payment in full & ensuring a high standard of customer service at all times
- Remaining empathic, calm, and acting in a professional, respectful and ethical manner, and have the confidence to deal with a range of different customers and make appropriate recovery decisions based on the current circumstances of each case.
- Obtaining questionnaire details from customers who may be in financial difficulties
- Negotiating payment arrangements in accordance with guidelines as well as using your initiative if payment in full cannot be collected
- Refer, where necessary, cases to relevant debt advisory groups and associated organisations where required to meet the needs of vulnerable customers
- Reviewing and updating the database notes and the status of accounts - ensuring information is recorded accurately and professionally
- Handling customer correspondence and devising appropriate replies and response

**Requirements**:
**To be successful in the role you would need to demonstrate**:

- Evident desire to achieve results and seek continuous self-improvement
- You will need to be target driven and capable of managing your own workload and conflicting priorities
- Previous practical office administration experience
- Attention to detail - able to spot errors and rectify mistakes quickly
- Being comfortable in using a variety of technologies and software systems
- A positive and results orientated approach in a team environment
- Excellent written and verbal communication skills - able to interact effectively at all levels
- Confident in dealing with customers over the telephone - often in difficult circumstances
- You will work to procedures and policies designed for the team

It's great to know that you are interested in working with us at Bristow & Sutor. As a prospective employee, it is important that everyone who works for us is committed to our values. We are all accountable, we are transparent, we are respectful & we always behave with integrity.

**Other information**

**Benefits Include**:
This is a full-time, permanent role. Initial training will be one morning in the offices in Redditch and there after work will be split between home/office and/or remote

£21,700 base salary with OTE's £30,000 - £50,000+

Pension

28 days holiday (including Bank Holidays)

Please note this is a full-time, permanent role working 37.5 hours per week over a 5- or 6-day period between 7:00am - 09:30pm Mon-Fri and 8am -1pm Sat. Flexible working is expected to maximise collection and will include working either 6pm - 8pm one day a week or any 2 hours between 8am - 1pm Sat.

**The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.**

**_Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected, and built upon, attracts, and retains a workforce based on merit and ability and is reflective of the communities it is part of._**

**_#INDHP_