Collections Advisor
6 months ago
**We are a leading online course provider**
The Career Academy is an award winning company specialising in high quality, industry recognised online courses. We have successful operations in the UK, Ireland, New Zealand, Australia and Singapore. Over 20,000 students study with us every year and we are 100% committed to helping them succeed in their career.
**The Role**
- Pursue outstanding debt by telephone and written communication
- Receiving incoming telephone calls from customers, identifying the customer needs and dealing with their queries
- To ensure debts are collected when falling due.
- To ensure overdue letters are sent out
- To ensure all outstanding invoice queries are resolved and collected expediently by liaising with the debt collection agencies and/or customers and that all relevant resolutions are documented.
- To ensure that any high risk accounts and brought to the attention of the Supervisor or Credit Manager
- To ensure all overdue accounts are passed to affiliate debt collectors at the appropriate time.
**Essentials**:
- Experience of working in a Credit Control team.
- Excellent communication skills and be able organise and plan your workload.
- Able to prioritise and work on own initiative
- PC literate with an excellent working knowledge of Excel, Word and Data bases.
- Strong attention to detail skill with problem-solving ability to drive accurate and timely results
- A positive and enthusiastic team member with a ‘can do’ attitude, who feels equally confident working independently
- Calm and focussed when working in a pressurised and fast-paced environment
- A strong focus on quality customer service with a natural desire to meet and exceed customer expectations
- A process-focused individual with the confidence to challenge the norm to potentially improve efficiency
- Possess enthusiasm to learn, continually improve and use your knowledge to help and support others
- Ability to pro-actively build good working relationships with people at all levels across the business
**Job Types**: Full-time, Permanent
Pay: £27,000.00-£29,000.00 per year
**Benefits**:
- Discounted or free food
Schedule:
- Monday to Friday
**Experience**:
- credit control: 1 year (preferred)
Work Location: In person
Reference ID: Col 05/24
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