Casual Customer Service Advisor Occ612274

3 weeks ago

Oxford, United Kingdom Oxfordshire County Council Full time

**Job Details**

**Salary range**: £10.98 - £12.93 per hour

**Work location**:County Hall, Oxford

**Hours per week**: Various

**Contract type**: Casual

**Our vision is ‘to provide excellence in Customer Service to the residents and visitors to Oxfordshire’.**

**About us**

Customer Service Advisers are the first point of contact with members of the public, partners, agencies and other teams and services, handling enquiries via a variety of channels and signposting to information and services appropriately.

The Customer Experience Function supports the empowerment, independence and self-serving ability of our customers.

We provide Customer Service support Monday-Friday 8:30-17:00 and offer hybrid working arrangements.

**About the role**

We are looking for new colleagues to work for the Customer Service Centre in Oxford. The Customer Service Centre is the gateway to many services Oxfordshire County Council offer and you will be joining us at an exciting time as we support Oxfordshire County Council's move to deliver services digitally and ensure the right levels of assistance are in place to support our customers. We are always learning and daring to do things differently by continuously improving our services and support for our residents and visitors.

The job holder will be first point of contact across Oxfordshire and will be expected to deliver an efficient and effective service to customers whilst maintaining high standards of customer service.

This post holder is responsible for ensuring that all relevant County policies and procedures are adhered to and concerns are raised in accordance with these policies.

**About you**

If you have spare time and would like to earn some extra money, or if you would like to work out of office hours or during school holidays then please read on.
- Are you an effective listener & do you have excellent verbal communication skills with a wide range of people and the ability to deal empathetically with difficult or upsetting conversations whilst remaining professional?
- Do you have the ability to produce written reports to a high standard?
- Do you have a genuine interest and desire to help others and an understanding and empathy towards the needs of others.
- Do you have an ability to operate with integrity showing an openness to learn from feedback?
- Do you have previous experience in Customer Service roles?

If so then this could be the role for you.

**Rewards and benefits**
- Culture of flexible working
- Technology to support agile working where role permits
- Employee Assistance Programme including access to health and wellbeing support
- Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
- Enhanced family friendly policies
- Local and national discounts for shopping and travel
- Great learning and development opportunities to support your ongoing development

**Would you like to know more?**

Please click here to view the Job Description and Selection Criteria

**Application procedure**

**_Our commitment to:_**
**_Equality, Diversity and Inclusion_**
- At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.**_Our commitment to:_**
**_Guaranteed Interview Schemes_**
- As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service._

**_Our commitment to:_**
**_Safeguarding_**
- Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments._

**_Our commitment to:_**
**_Flexible Working_**
- We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.**_Follow us on Social Media_**
- Stay up-to-date with the latest news and featured jobs from Oxfordshire County Council by following us on _LinkedIn_, _Facebook_, _Twitter_ and _Instagram_._

  • Casual Customer Service Advisor Occ612274

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Oxfordshire County Council Full time

    Job DetailsSalary range: £ £12.93 per hourWork location:County Hall, OxfordHours per week: VariousContract type: CasualOur vision is 'to provide excellence in Customer Service to the residents and visitors to Oxfordshire'.About usCustomer Service Advisers are the first point of contact with members of the public, partners, agencies and other teams and...

  • Customer Service Advisor

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Brite Recruitment Ltd Full time

    **CUSTOMER SERVICE ADVISOROxford£20,517 Pro-rata (Inclusive of shift allowance)**PART-TIMEA mutual building society is looking for a Customer Service Advisor to be the first point of contact for customers coming into the branch by providing exceptional level of customer service. This role would be suitable for anyone with customer service experiencewhether...

  • Customer Service Advisor

    4 weeks ago

    Oxford, United Kingdom PLANET RECRUITMENT SERVICES LTD Full time

    Planet Recruitment are delighted to announce that ?we are now working with a well-established client based in Oxford. Due to rapid growth are now seeking a Customer Support Advisor to join their busy team. The purpose of the role is to provide excellent customer service in our Supplier Support team. Explaining the benefits and processes associated with our...

  • Customer Service Advisor

    2 months ago

    Oxford, United Kingdom Fusion Lifestyle Full time

    We are now hiring Customer Service Advisors for our summer season at Hinksey Outdoor Pool! **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for...

  • Customer Services Advisor

    7 days ago

    Oxford, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Services Advisor **Customer Services Advisor** **Nuffield Health Oxford Hospital | Customer | Permanent | Full time** **Up to £24,000 per annum, depending on experience** **37.5 hours per week** Nuffield Health the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of...

  • Customer Service Advisor

    2 weeks ago

    Oxford, United Kingdom Bond Williams Full time

    **Key Tasks/Responsibilities for Customer Service Advisor**: - Lots of communication and coordination with other departments in the business including logistics, sales, operations and finance as well as the other Customer Services teams dotted around the world as the company have a global presence. - All the work is managed and logged in Salesforce, so you...

  • Customer Service Advisor

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Just Recruitment Solutions Limited Full time

    Job descriptionService Advisor Vacancy - Oxford - £31,000Mon - Fri, 1 in 3 SaturdaysExperienced Service Advisor Prestige Franchise Dealership £31,000 ote per annumAs a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership.Your duties will include:Upselling of additional works,...

  • Customer Service Advisor

    4 weeks ago

    Oxford, United Kingdom NHS Professionals Full time

    **About The Role**: **If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.** **Join us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture...

  • Customer Service Advisor

    2 weeks ago

    Oxford, United Kingdom NHS Professionals Full time

    **About The Role**: **If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.** **Join us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture...

  • Customer Service Advisor

    6 days ago

    Oxford, United Kingdom The Recruitment Group Full time

    We are working in partnership with a successful and growing business in Oxford who are recruiting for a Customer Support Advisor to join their team. This vacancy has come about due to internal progression, which demonstrates your ability to grow and develop in the business. As the Customer Support Advisor, you will be responsible for calling customers to...

  • Customer Service Advisor

    5 days ago

    Oxford, United Kingdom The Recruitment Group Full time

    We are working in partnership with a successful and growing business in Oxford who are recruiting for a Customer Support Advisor to join their team. This vacancy has come about due to internal progression, which demonstrates your ability to grow and develop in the business. As the Customer Support Advisor, you will be responsible for calling customers to...

  • Customer Service Advisor

    3 weeks ago

    Oxford, United Kingdom NHS Professionals Full time

    **About The Role**: **If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.** **Join us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture...

  • Customer Service Advisor

    3 weeks ago

    Oxford, United Kingdom NHS Professionals Full time

    **About The Role**: **If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.** **Join us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture...

  • Customer Services Advisor

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Berry Recruitment Full time

    Customer Service AdvisorMonday to Friday - 37 hours per week£10.75 to 11.41 per hourThe JOBYou will need to work on the MS office and be able to save and retrieve data.We want someone who can advise customers and help them along the pathway to the best outcomes. Processing their information and payments.What we are looking forYou will be able to travel in...

  • Customer Service Advisor

    3 weeks ago

    Oxford, United Kingdom Octave Recruitment Ltd Full time

    We are currently looking to hire a Customer Service Advisor (Admin/Clerical) at County Hall County Council Offices, OX1 1ND. - £10/per hour (+12.55% holiday) - 37 hours a week - Mon-Fri/8:30am - 5:00pm Role You will be: - Looking up information for customers on computers and either resolving their enquiries or providing them with other sources of...

  • Wholesale Customer Service Advisor

    4 weeks ago

    Oxford, United Kingdom TMR Group Full time

    **Wholesale Customer Service Advisor (part time)** **25 hours over 5 days, once a week in Oxford** **Oxford** **£25,000 - full time equivalent** **The Company** At the very top of their game, this founder led beauty brand works to exacting high standards and has made a great space for themselves in the U.K. and in Europe -everything is vegan and...

  • Casual Customer Service Adviser

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Oxfordshire County Council Full time

    Job DetailsSalary range: £12.31 per hour inclusive of holiday payWork location: Variable - Where possible, we will allocate you to your nearest library location within Oxfordshire however, we require flexibility as there may be a requirement for support in other locations within a reasonable commutable distanceHours per week: VariousContract type:...

  • Specialist Customer Service Adviser

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Service Care Full time

    Specialist Customer Service Advisor needed with Oxfordshire CouncilStart Date: ASAPLocation - Oxford (Hybrid)Duration - Initially 6 monthsHours per week - 37 hours per weekSalary - £14 ltd an hour***Description: This role is for someone looking to start their Social Care career as we are a gateway to Adult's and Children's Social Care The team completes...

  • Service Advisor

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Perfect Placement Full time

    Service AdvisorStarting salary between £26-32,000 per annum with access to an uncapped performance related bonus scheme (up to £500 per month).45 hour week Monday to Friday 8:00am-6:00pm. No weekends required Fantastic long term career prospects with a family owned car dealer group independently recognised and certified as "A Great Place to Work". We are...

  • Customer Service Advisor

    4 weeks ago

    Oxford, United Kingdom Oodle Finance Full time

    **Customer Service Advisor** - **Hybrid Working - Oxford or Manchester** **Salary - £21,000 - £25,000 DOE plus bonus** **Hours - 37.5 hours per week, Monday to Friday 9am to 5.30pm & 1 hour for lunch** **Hybrid working - 3 days in the office, 2 at home** Oodle are growing our Customer Service team and are looking for new Oodlers to join our Team in...