Customer Service Specialist

3 months ago

Brighton, United Kingdom The GelBottle Inc. Full time

**About the role**:
**_ Do you have experience in a Customer Services role and interest and/or experience in the beauty industry?_**

We are one of the fastest growing, most impressive new brands in the quality nail beauty industry. We are a founder led brand and we are rapidly becoming an international trendsetting driving force in the industry. This is a hugely exciting time to be part of our story

You'll join our team based in our new Brighton HQ _(although some home working might also be available)_ and report to the Customer Services Lead. You will be responsible for offering a seamless and professional experience for all communications into the customer service team.

In this role, you will:

- Conduct outbound sales calls to prospective and existing customers to promote products and services.
- Provide accurate information about products, services, and policies to our customers
- Resolve customer issues and complaints efficiently, ensuring customer satisfaction (including customer orders and returns).
- Offer product recommendations based on customer needs and preferences.
- Assist customers with technical issues related to products, providing troubleshooting guidance and solutions.
- Report common issues and trends to the management team to enhance product and service offerings.
- Work closely with sales, marketing, and technical teams to ensure a cohesive approach to customer service.
- Develop and maintain strong relationships with customers to foster repeat business and customer loyalty.

**About you**:
Our CS team always put the customer first and we take pride that will always speak to a team member to settle their query. We are looking for someone who is as passionate about customer satisfaction, quick resolutions and representing the brand in a friendly and engaging manner as we are. For this role, we think you will also need:

- To be comfortable working in a call centre environment.
- To be patient, calm and assertive where needed, but flexible, helpful and professional for the vast majority of the time.
- Confident, articulate communicator, with clear diction, excellent written English and a polite helpful attitude full of authority and gravitas.
- Experienced in using on-line communication and social media, able to demonstrate the appropriate professional language and brand tone of voice.
- Ability to build rapport and generate buy-in with stakeholders; a friendly team player who is energetic and committed, hardworking and ambitious.
- Previous experience working in both an outbound/inbound call environment.

**Why TGB?**

With passion and dedication present in every corner of TGB, we are striving to be the leading brand within our Industry. Ultimately though, what makes us unique is being a founder led business, that has cultivated a close-knit culture that is supportive, encouraging and will ensure a lot of fun along the way We really do value our teams contributions and there are many ways that we like to reward that.

What we can offer you:
Hybrid working

Yearly company bonus

£1,000 yearly personal development fund

5 'study days' a year

25 days holiday + bank holidays

'Daisy days' (extra 2 days off throughout the year)

️ Holiday purchase scheme (+5 days)

Birthday bonus (after one years’ service)

Long service award (additional holiday allowance)

3 month’s sabbatical offered upon 3 years’ service

Healthcare cash plan (via. Health Shield)

Electric car lease scheme (via. salary sacrifice)

Discount on Peacci products

Life assurance + pension scheme

Regular funded company events

Casual dress code

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