Customer Care

2 months ago

London, United Kingdom London Women's Clinic Ltd. Full time

**Location**:London Bridge

**About the company**:
London Sperm Bank stands as the UK's leading donor sperm provider, proudly recruiting donors exclusively from the UK for UK recipients. Located at London Bridge, our HFEA licensed facility ensures the highest standards of quality and ethics. With comprehensive support and guidance, we empower individuals on their journey to parenthood.

**About the role**:
As the Customer Care and Catalogue Coordinator, you'll ensure the quality of our sperm donor program by meticulously reviewing clinical files and paperwork. Your role involves administrative tasks, triaging information, and fostering a recipient-centric culture. You'll analyse sales trends, collaborate on marketing strategies, and maintain compliance with regulations. Building relationships with internal teams and external stakeholders is crucial.

**Job specification**:
**Person Specification**:
**Knowledge/Skills/Experience**:
Attention to Detail, Administrative Skills, Reproductive Medicine Knowledge, Customer Experience Practices, Analytical Skills, Communication Skills, Confidentiality Management, Software Proficiency, Flexibility, Compliance Knowledge.

**Employee Benefits**
- 24 days’ Annual Leave plus public Bank Holidays (pro rated for part time working)
- Life Assurance
- Nursery Scheme
- Career Progression
- Pension plan
- Perkbox (benefits and reward platform)

**Equality, Diversity & Inclusion**

**Additional Information**
- As part of our standard recruitment process this role will require a disclosure and barring service (DBS) check.

**Salary**: £30,000.00-£32,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

Application deadline: 05/04/2024

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