Technical Corporate Support Representative

6 days ago


Gateshead, United Kingdom eFinancialCareers Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
General Equivalency Diploma
**Travel Percentage**:
1 - 5%
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team thatis open, collaborative, entrepreneurial, passionate and above all fun.
**About the team**
As a Technical Support Advisor you will be the Customer's first point of contact when things don't go to plan. Our desk based engineers are resilient, problem solvers with a strong ability to troubleshoot clients through complicated, step by step processesso owning these skills is crucial.
**What you will be doing**
You will successfully identify and resolve customer terminal issues by driving actions to resolve technical issues, remotely diagnose problems using multiple platforms and systems, to get our clients and their customers transacting as quickly as possible.
Our clients may be experiencing complex terminal issues which will require effective questioning and communication to identify any faults before providing high quality resolutions.- Taking inbound calls from Tier 1-4 Corporate customer to resolve terminal issue
- Collaborating with stakeholders to resolve customer queries
- Sharing best practice with the team to help support with complex terminal issues

**Added bonus if you have**:

- A technical background or extensive experience in support and customer service
- Experience in dealing with high value corporate customers, confident in troubleshooting and providing solutions using the art of questioning whilst working towards closely managed customer-focussed targets
- Resilience, drive and commercially minded with the ability to work under pressure, time manage and effectively prioritise when presented with a challenging workload

**What we offer you**:

- A competitive salary
- A variety of career development tools, resources and opportunities
- Time to support charities and give back in your community
- A fantastic range of benefits designed to help support your lifestyle and wellbeing
- Great work spaces with dedicated and motivated colleagues

**Privacy Statement**
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
**Sourcing Model**
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsiblefor any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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