Technical Support Specialist

2 days ago


Gateshead, Gateshead, United Kingdom ZipRecruiter Full time

**About the Role**

We are seeking a highly skilled Technical Support Specialist to join our team as a 3rd Line Telco Engineer in Gateshead. This is an excellent opportunity to work with a field-leading client that offers a stable working environment and opportunities for career development.

The estimated salary for this role is £45,000 per annum.

**Key Responsibilities**

This challenging role involves providing expert-level technical support for complex telecommunications issues, performing advanced diagnostics, and collaborating with other support teams to ensure the highest levels of service reliability and performance.

Some of the key tasks include:

  • Providing 3rd line support for telecommunications systems, including VoIP, SIP, PSTN, and mobile networks.
  • Resolving complex technical issues escalated from 1st and 2nd Line Support teams.
  • Conducting root cause analysis for recurring issues and implementing long-term solutions.

**System Maintenance and Project Management**

In addition to technical support, you will be responsible for performing advanced configuration, maintenance, and monitoring of telecom equipment and systems.

You will also lead and participate in telecommunications projects, including system upgrades, migrations, and new implementations, collaborating with other IT teams and external vendors to ensure project success.

**Customer Service and Documentation**

As part of your responsibilities, you will provide expert advice and support to customers and internal teams on telecommunications matters, including training.

You will create and maintain detailed technical documentation, including network diagrams, configuration guides, and operational procedures.

**Required Skills and Qualifications**

To succeed in this role, you will need to have proficiency in telecom network infrastructure, including Routers, Switches, Firewalls, and other telecom equipment.

You should also have in-depth knowledge of telecommunications protocols and systems such as VoIP, SIP, PSTN, and mobile networks.

Familiarity with telecom regulatory and compliance requirements is also essential.

**Why Choose Us?**

This is an excellent opportunity to join a field-leading client that can offer a stable working environment and opportunities for career development.



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