Technical Support Specialist

2 days ago


Gateshead, Gateshead, United Kingdom NRG. Full time

At NRG, we are excited to partner with a well-established MSP in their search for a skilled 1st Line Support Engineer. This role offers a fantastic opportunity to deliver outstanding technical support to a growing customer base.

The successful candidate will be the primary point of contact for handling telephone inquiries from clients, ensuring tickets are logged and necessary details about issues are gathered.

We are looking for someone with hands-on experience with Office 365 and Cloud technologies, as well as proficiency in user setup, including Active Directory and O365 configuration.

The ideal candidate will have a strong awareness of the ITIL Framework and a logical approach to problem-solving, with a focus on identifying root causes.

A competitive salary is offered for this role, estimated at £25,000 - £35,000 per annum, depending on experience.

This is a permanent position based in Gateshead (Hybrid working).



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