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Scheduling Specialist
2 months ago
Published Job Description
Role: Scheduling Specialist
**Salary**: £24,000 per annum pro rata plus bonus
Hours: working 25 hours per week between the hours of 9am and 4pm, times to be mutually agreed
Location: Wembley, Middlesex - must be local or within commuting distance
In turn, this will result in more productive clinics that are planned well and for our customers, this means they can be seen by us sooner and in a more methodical manner.
Identify and lead the continuous improvement to maximise efficiency and quality to our customers and service that we currently offer we offer.
Managing resources to capacity to attend all demands of the business
Implementation of any projects for improvement.
Not only will you do a bit of analytical task, but you will also help to plan the clinics and schedules for the clinical teams that are out and about providing eye care services to patients in their own homes.
You will also be making and taking calls from customers and care home clients. They may be asking you to book in patients for us to visit or asking to cancel appointments, so you will need to update customer records as well as route plan visits for the field-based teams.
Organising deliveries back to patients is something else you will be involved in as well as liaising with the field-based teams.
You must be able to demonstrate your ability to identify and implement process improvement as well as have excellent attention to detail and strong administration and customer care skills.
INDD
**Salary**: £24,000.00 per year
**Benefits**:
- Company pension
- Health & wellbeing programme
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
**Experience**:
- Administrative experience: 1 year (preferred)
- Business process improvement: 1 year (required)
- Customer service: 2 years (required)
Ability to Commute:
- Wembley, Greater London (required)
Work Location: In person
Reference ID: London 8 Ad
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