Customer Experience Adviser S1 Everyday Banking

7 months ago


Lincoln, United Kingdom Santander Full time

Customer Experience Adviser | S1 | Everyday Banking | Lincoln

Country: United Kingdom

**WHAT YOU WILL BE DOING**

Customer Experience Adviser | S1 | Everyday Banking | Lincoln

**Join our community**

We are currently recruiting for a Customer Experience Adviser to help cover peak periods and holidays; this is a flexible contract enabling you to balance your work commitments with other things you want to do. This role also offers the additional flexibility of working both at the branch and at your home. We’ll be asking that you work 65 hours each quarter (based on a calendar year). You may be offered additional hours if there’s a business need, and you can choose to do them if you’re available. We’ll agree the actual hours you’ll work in advance with you, so that we can align the times when our customers most need our support, balancing your personal commitments outside working hours.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

**The difference you’ll make.**
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries, and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience

**What you’ll bring.**
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK (please see details below)

**It would also be nice for you to have.**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities

**What else you need to know.**

The role is based in our Lincoln branch; however, you may be required to be flexible to work in other branches within a reasonable travel distance of your home, as per business requirements.

This is a flexible part-time role, and you will be required to work a minimum of 65 hours per quarter agreed in advance between you and your manager. You will be working when our customers need us most during peak periods and covering other team members holidays and absence. Additional hours may be available dependent on the needs of the business.

If you are successful in reaching interview stage, your interview will be conducted remotely via MS Teams.

**Everyday Inclusion.**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs, and this flexible part-time role your salary, bonus (where eligible) and certain benefits will be pro-rated to reflect your working hours.
- Starting salary of £21,200 pro rata plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
- Support your favourite causes through chari



  • Lincoln, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Lincoln Country: United Kingdom **WHAT YOU WILL BE DOING**Join our community** We are currently recruiting Customer Service colleagues with a starting package of **£23,184, **this is made up of a base salary of **£21,200 **along with an additional **£500 **flexible benefit and up to a **£1484...


  • Lincoln, United Kingdom NFU Mutual Agency Full time

    **The Role**: **Customer Services Adviser** **Salary - £21,000+, dependent on experience** **Full Time position,** **Permanent Contract** **Location: Burton Waters, Lincoln** **Mon - Friday, 9am-5pm** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has...

  • Financial Adviser

    7 months ago


    Lincoln, United Kingdom Cranleigh Personnel Full time

    **Financial Adviser** **Based: Lincolnshire** **Salary - Flexible depending upon experience** **Are you a Financial Adviser looking for next role?** Our client is a thriving Chartered independent wealth planning firm with an enviable client bank. Working collaboratively with an accountancy firm they have grown organically and have a excellent reputation...

  • Financial Adviser

    7 months ago


    Lincoln, United Kingdom Cranleigh Personnel Full time

    **Financial Adviser** **Based: Lincolnshire** **Salary - Flexible depending upon experience** **Are you a Financial Adviser looking for next role?** Our client is a thriving Chartered independent wealth planning firm with an enviable client bank. Working collaboratively with an accountancy firm they have grown organically and have a excellent reputation...

  • Financial Adviser

    1 month ago


    Lincoln, United Kingdom Recruit UK Full time

    Job Title: Financial Adviser Industry: Financial Services Salary: £50,000 Job Reference: 9376 Job Description: Recruit UK has an exciting opportunity for a Financial Adviser to join a prestigious, award-winning Independent Financial Advice firm—one of the UK’s largest Chartered Financial Planning companies! Step into a client-servicing role where...


  • Lincoln, United Kingdom GCB Agency Recruitment Full time

    Our clients, a nationally recognised estate agency, are looking for an ambitious**Mortgage and Protection Adviser**to join their busy team in **Lincoln**. They are experiencing high levels of business at present, and they have a steady stream of referrals coming through their estate agency branches, making this role potentially lucrative for the right...


  • Lincoln, United Kingdom GCB Agency Recruitment Full time

    Are you an experienced Mortgage and Protection Adviser looking for a new challenge? Our clients are currently seeking an experienced Mortgage and Protection Adviser to join their established and successful team based in Lincoln. The successful individual will have the support of the estate agency staff and an area manager as well as administrators...

  • Financial Adviser

    2 weeks ago


    Lincoln, United Kingdom Recruit UK Full time

    **Job Title: Financial Adviser** **Industry: Financial Services** **Location: Lincoln (Remote)** **Salary: Up to £65,000** **Reference Number: 16402** **Job Description: Financial Adviser** Recruit UK are working on an excellent opportunity for a Home-Based Financial Adviser position based in the East Midlands to join a leading UK wide Independent...

  • Main Service Adviser

    7 months ago


    Lincoln, United Kingdom Reflect Recruitment Group Full time

    Are you working within the Motor trade at present, would you like to work with a prestige product then my Clients role is going to be ideal My client is based in Lincoln, I am looking for a really committed and switched on Service Adviser for this high-end dealership, my Clients company is expanding, the workshop is expanding with it My ideal Service...


  • Lincoln, United Kingdom Just Mortgages Full time

    Just Mortgages is part of **Spicerhaart: the UK’s largest Independent Property Group.**With its rapidly growing financial services business, Just Mortgages, our reputation has grown to be one of the leaders in both innovation and technology in its industry. Its well-established Self-Employed Division are looking for experienced and **Self-employed...


  • Lincoln, United Kingdom The Pet Vet Full time

    We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets at The Pet Vet Lincoln; and in doing so, drive excellence in customer service and patient care. There's a real opportunity here to take a proactive role which will have a direct correlation with...

  • Tax Adviser

    7 months ago


    Lincoln, United Kingdom Recruit UK Full time

    **Job Title**: Tax Adviser **Industry**: Accountancy **Location**:Lincoln **Salary**: up to £45,000 **Job Reference**:8662 Recruit UK are working alongside a highly successful Accountancy practice who work with thousands of individuals and business across the Midlands to offer a full range of support. As their client base continues to expand, they are...

  • Welfare Adviser

    7 months ago


    Lincoln, United Kingdom CITY OF LINCOLN COUNCIL Full time

    We have a vacancy in our busy Welfare & Money Advice Team. The team provide support in claiming benefit entitlements, grants and other payments, including promotion, individual advice, and help with challenging decisions. We are looking for someone who is a good team-player and ideally a trained debt adviser, or someone who is willing to train in this area....


  • Lincoln, Lincolnshire, United Kingdom Pentagon Group Full time

    Pentagon Motor Group is seeking a highly skilled Service Consultant to join their successful team at Pentagon Lincoln.About the RoleDeliver exceptional customer experiencesWork in a fast-paced, dynamic environment with a collaborative and supportive teamMeet and greet customers, ensuring an excellent level of service from the beginningA competitive salary of...


  • Lincoln, United Kingdom The Pet Vet Full time

    **The Pet Vet - Lincolnshire**: **Salary**: **£20,000** **Overall purpose**: Our Customer Experience Co-ordinator is responsible for creating a positive, welcoming, friendly and efficient environment for The Pet Vet customers and their pets; and in doing so, driving excellence in customer service and patient care. There's a real opportunity here to take a...


  • Lincoln, Lincolnshire, United Kingdom Moss Full time

    Your RoleYou will be a key member of our team, interacting with customers, providing styling options, and ensuring a seamless shopping experience. Your dedication to excellent customer service will contribute significantly to the store's performance and overall business success.We are looking for an individual who can effectively communicate with customers,...


  • Lincoln, United Kingdom PIB Group Full time

    We are looking for a Customer Experience Champion to join our exciting team! We believe that our customer satisfaction is paramount and because of this we are dedicated to ensuring any complaints are handled right, first time, every time! We have reviewed our complaints function to consider how we can learn from our customer’s experiencesand we would like...


  • Lincoln, Lincolnshire, United Kingdom Moss Full time

    Key ResponsibilitiesDeliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.Strive for high productivity, seizing each opportunity to maximise sales and...


  • Lincoln, Lincolnshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Experience Associate to join our team at beBee Professionals. Key responsibilities include:Providing exceptional customer support via phone, email, and chat.Resolving customer issues efficiently and escalating when necessary.Collaborating with internal teams to ensure customer satisfaction.Requirements:Previous experience in a...


  • Lincoln, Lincolnshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Lincoln, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...