Customer Success Executive, Img Arena

2 weeks ago

London, United Kingdom Endeavor Full time

Who We Are:
Launched in 2012, IMG Arena leveraged our rights expertise to pioneer the mainstream introduction of official data rights. We paved the way for a new revenue stream for our Rightsholder clients, whilst at the same time delivering greater value to the sports betting industry. We have gone on to expand our sports betting product suite with the addition of Event Centres and Official Virtual Sports. At IMG Arena the job is yours. We want you to be yourself. We are focused on building an inclusive and empowering environment that’s welcoming for everyone, where you are trusted and empowered to do what you’re good at. It’s your arena and your opportunity to shape it and your career. You’ll have the opportunity to pick up the latest technology, develop your own ideas and run with them. There’s loads of room for improvement and innovation. You get to prove and own the process from start to finish.

Endeavor is a global sports and entertainment company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.

At IMG ARENA, sport is in our DNA. We build deep relationships with sports and federations.

We specialise in bringing sport and the sports betting industry closer together via our federation services and world-class sports content.

Launched in 2012, we leveraged our rights expertise to pioneer the mainstream introduction of official data rights. We paved the way for a new revenue stream for our federation clients, whilst at the same time delivering greater value to the sports betting industry. We are focused on fan-first engagement through the delivery of digital content and product innovations that fuel the emotions and excitement unique to world-class sport.

Our expertise includes the creation and delivery of some of the world’s best sporting content with our official Fastpath Data feeds, Live Streaming service, Event Centres and Virtual Sports products.

IMG ARENA sits within the global IMG powerhouse, which is a world-leader in sports, events, media and fashion operating in 30+ countries.

Key Responsibilities and Accountabilities
- Assist in the deployment of client integrations over the entire lifecycle, including relationship management, cross-team coordination & issue management (from pre-integration through to post go-live maturity).
- Work with internal teams across all functions within IMG ARENA (Product, Commercial, Support, Marketing, Technical & Integration teams) to ensure goals are being met.
- Interpret data from MixPanel & other sources to assist in presenting how well clients are performing our products.
- Engage with internal stakeholders (product, technology & support) to deliver a seamless and streamlined service for the client, with support from the wider team.
- Gain a full understanding of the IMGA offering, ramping up over time to be able to answer basic questions about the way they work.
- Collaborate with Customer Success Managers to continually improve processes and best practices; contribute to the ongoing team improvement by leading & contributing to special projects.
- Project work with internal and external stakeholders on a variety of different topics.

Please Note
- This is a permanent position and will be based at Chiswick Business Park.
- Working hours are 9:00 - 17:00 GMT, Monday to Friday.
- Out-of-hours work may occasionally be required to meet business deadlines / client meetings.

Person Specification

Knowledge and Experience

Mandatory
- Problem solver with a positive, approachable demeanour.
- Multi-tasker who thrives in a dynamic environment.
- Good relationship-building skills.
- Confident and effective written & verbal communication skills.
- Confident to speak and present infront of a varying audience.
- Diligent and organised with high attention to detail.

Skills and Abilities

Mandatory
- A “learning mindset”.
- Effective communicator with the ability to build rapport across a variety of personalities & seniorities.
- A responsive and proactive individual looking for a career in a sports-focused company.
- A true passion for the world of sport, media and/or gambling.

Qualifications and Training

Mandatory
- University Degree or equivalent.
- Commercial and/or project management experience.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.

  • Team Executive Assistant, Img Arena

    3 days ago

    London, United Kingdom IMG Arena Full time

    Job Description Contract Summary Contract Type / Length 12 Month Full Time Contract (FTC) Team Executive Assistant Main Purpose of Job To provide full administrative support to the President, Chief Commercial Officer, and VP of Business Development and to facilitate the smooth running of the business. Reports To President of IMG Arena Contract Type...

  • Streaming Product Owner, Img Arena

    13 hours ago

    London, United Kingdom IMG Arena Full time

    Who We Are: Launched in 2012, IMG Arena leveraged our rights expertise to pioneer the mainstream introduction of official data rights. We paved the way for a new revenue stream for our Rightsholder clients, whilst at the same time delivering greater value to the sports betting industry. We have gone on to expand our sports betting product suite with the...

  • Intern, Img Replay

    6 days ago

    London, United Kingdom Endeavor Operating Company, LLC Full time

    Job Description Contract Summary Who We Are: IMG Replay is part of IMG Media, a full-service content production and distribution platform, creating and executing global and local content strategies in collaboration with the world’s most prominent IP owners across sport and entertainment - including sports leagues and federations, events, creators and...

  • Intern, Img Replay

    6 days ago

    London, United Kingdom Endeavor Operating Company, LLC Full time

    Job Description Who We Are: IMG Replay is part of IMG Media, a full-service content production and distribution platform, creating and executing global and local content strategies in collaboration with the world’s most prominent IP owners across sport and entertainment - including sports leagues and federations, events, creators and brands. IMG Media is...

  • Talent Acquisition Advisor

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom IMG Events Full time

    Who We Are:IMG is a global leader in sports, fashion, events and media. The company manages some of the world’s greatest athletes and fashion icons; owns and operates hundreds of live events annually; and is a leading independent producer and distributor of sports and entertainment media. IMG also specializes in licensing, sports training and league...

  • Bar & Hospitality Staff

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom IMG Events Full time

    Every summer, IMG take over Regent’s Park for a next level food-fuelled garden party, slap bang in the centre of one of the coolest cities on earth. We’re joined by 55,000 hungry Londoners, ready to devour the best food and drink in the country. So what’s the deal? We round up the hottest London restaurants, hunt down the future food heroes, hit up a...

  • Customer Success Executive

    3 days ago

    London, United Kingdom MB Group Full time

    Customer Success Executive is a pivotal role in the process of developing new and evolving key existing relationships as the company continues to deliver their strategic growth plans. You will help shape policies and processes, working with our customer base in order to understand their ever-changing needs adding value at each stage of the process. You will...

  • Customer Success Executive

    2 days ago

    London, United Kingdom MB Group Full time

    Customer Success Executive is a pivotal role in the process of developing new and evolving key existing relationships as the company continues to deliver their strategic growth plans. You will help shape policies and processes, working with our customer base in order to understand their ever-changing needs adding value at each stage of the process. You will...

  • CRM Operations Executive

    1 day ago

    London, United Kingdom Endeavor Full time

    Who We Are: Frieze is the world’s leading platform for modern and contemporary art, dedicated to artists, galleries, collectors and art lovers alike. Frieze comprises three magazines - frieze, Frieze Masters Magazine and Frieze Week - and five international art fairs - Frieze London, Frieze Masters, Frieze New York, Frieze Los Angeles and Frieze Seoul. In...

  • Customer Success Executive

    6 days ago

    London, United Kingdom Chambers & Partners Full time

    **Vacancy No** - VN197 **Location** **Employment Type** - Perm **Basis** **Fixed Term Duration** **Overview** - We are looking for a Customer Success Executive to join our team at Chambers and Partners. The Customer Success Executive - Data & Analytics specialist is focused on managing and supporting the Chambers Insight and Business Intelligence...

  • Customer Success Executive

    5 days ago

    London, United Kingdom Deverell Smith Full time

    **Job details**: **Posted** 05 March 2024 **Salary** Pension, Unlimited annual leave, wellness days **Location** City of London **Job type** - Permanent**Discipline** - Property Sales, Lettings & Customer Care**Reference** 5698_1709648631 **Contact Name** Renee Orr **Job description**: **Job Title: Customer Success Executive** **Location: Remote...

  • Executive Assistant

    5 days ago

    London, United Kingdom Endeavor Full time

    Who We Are: The world's top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they’re ready with exciting, memorable and safe sports betting experiences to entertain billions of players worldwide. Endeavor is a global sports and entertainment company, home...

  • Customer Success Executive

    Found in: beBee S GB - 4 days ago

    London, United Kingdom Christopher Keats Media Limited Full time

    Our client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. Ready to apply Before you do, make...

  • Customer Success Executive

    Found in: Jooble UK C2 - 5 days ago

    London, United Kingdom Christopher Keats Media Limited Full time

    Our client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. The Customer Success Executive is...

  • Customer Success Executive

    5 days ago

    London, United Kingdom Christopher Keats Media Limited Full time

    Our client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. The Customer Success Executive is...

  • Customer Success Executive

    Found in: Talent UK 2A C2 - 5 days ago

    London, United Kingdom Christopher Keats Media Limited Full time

    Our client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. The Customer Success Executive is a...

  • Customer Success Executive

    Found in: beBee jobs GB - 4 days ago

    London, Greater London, United Kingdom Christopher Keats Media Limited Full time

    Our client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. Ready to apply Before you do, make...

  • Customer Success Executive

    7 days ago

    London, United Kingdom Salt Search Full time

    With the world depending on digital infrastructure, my client empowers the people who plan, build, operate and supply it to make better decisions in a fast-moving and complex environment. With access to more than 300,000 people on their database, my clientis a leader in publishing content and running events exclusively for the data centre industry. The...

  • Customer Success Manager

    Found in: beBee S GB - 4 days ago

    London, United Kingdom Space Executive Full time

    Job DescriptionOur client is a London-based SaaS scale-up, offering sales intelligence platform for businesses to identify opportunities to sell into the public sector.Check below to see if you have what is needed for this opportunity, and if so, make an application asap.They are looking for an experienced Customer Success Manager, with experience managing;...

  • Customer Success Manager

    Found in: beBee jobs GB - 4 days ago

    London, Greater London, United Kingdom Space Executive Full time

    Job DescriptionOur client is a London-based SaaS scale-up, offering sales intelligence platform for businesses to identify opportunities to sell into the public sector.Check below to see if you have what is needed for this opportunity, and if so, make an application asap.They are looking for an experienced Customer Success Manager, with experience managing;...