CRM Operations Executive

3 weeks ago

London, United Kingdom Endeavor Full time

Who We Are:
Frieze is the world’s leading platform for modern and contemporary art, dedicated to artists, galleries, collectors and art lovers alike. Frieze comprises three magazines - frieze, Frieze Masters Magazine and Frieze Week - and five international art fairs - Frieze London, Frieze Masters, Frieze New York, Frieze Los Angeles and Frieze Seoul. In October 2021, Frieze also launched No.9 Cork Street, a permanent space for visiting international galleries in the heart of Mayfair, London. Frieze is part of the IMG network.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

About the Role

Frieze is in the process of transforming how data systems and digital platforms drive the business. The position of CRM Operations Executive sits at the heart of this transition within the Data and Insights Team, laying the foundation of our BAU data services in order to harness the huge potential in data to drive value for the whole organisation. Frieze has an unrivalled opportunity within our market to build up a world-leading data-driven CRM program for high-net-worth art professionals, art enthusiasts and collectors. Critical to this is the collection, management and use of data within our data and digital eco-system.

**Responsibilities**:

- Deliver integral BAU data services to the whole organisation.
- Create procedures in Data Warehouse using SQL to optimise BAU data related tasks.
- Ensure high standards of support for all internal users of the CRM.
- Facilitate the use and awareness of the CRM and other supplementary data systems; including holding regular meetings with internal stakeholder teams to fully comprehend their data dependencies.
- Work with internal stakeholders to appropriately segment and steward new contacts through the CRM.
- Identify data barriers to optimal cultivation of Frieze’s audiences, and proactively seek methods to address and improve them.
- Regularly create and execute processes to cleanse and standardise data in the CRM.
- Monitor data quality in the CRM and deliver database training where knowledge gaps arise.
- Ensure that data is being processed in compliance with data protection laws.
- Execute data processes that arise through Data Subject Rights.
- Understand the organisation’s usage of the CRM and make recommendations to the CRM Operations Manager on system improvements.
- Establish and maintain thorough documentation of the BAU processes that the CRM Operations team manage.
- Work with the wider Data and Digital department to drive a culture of data led decision making.
- Deputise for the CRM Operations Manager as required.

Skills & Knowledge:

- Minimum 1 years CRM experience
- Demonstrable proficiency with SQL.
- Experience of Data Warehousing technologies and architecture, specifically mySQL.
- Understanding of data models and relational database structures
- Experience of data processing, manipulation, cleansing and validation
- Advance knowledge and usage of Microsoft Excel
- Expert knowledge in GDPR and its implementation
- Knowledge of segmentation, marketing automation and audience engagement strategies

Desirable Experience
- Experience of processing data for events
- Experience of using Sugar CRM

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.

  • CRM Executive

    1 month ago

    London, United Kingdom Anthem Consulting Full time

    **CRM Executive / Senior CRM Executive role at a well-known international law firm. London based, hybrid working, competitive salary.** This CRM role will support the CRM manager in maintaining and configuring the CRM system, including improving the quality and accessibility of data. You will need to have an understanding of the CRM systems set up, and data...

  • CRM Executive

    1 month ago

    London, United Kingdom Carter Murray Full time

    This CRM Executive role sits within a leading international law firm and play a key role in supporting all users of the CRM system, InterAction. You will be the trusted advisor for CRM systems queries and manager the support inbox. Within this CRM Executive opportunity, you handle the date aspects of campaigns, play a vital role in upgrades, improvements and...

  • CRM Executive

    1 month ago

    London, United Kingdom Carter Murray Full time

    This CRM Executive role sits within a leading international law firm and play a key role in supporting all users of the CRM system, InterAction. You will be the trusted advisor for CRM systems queries and manager the support inbox. Within this CRM Executive opportunity, you handle the date aspects of campaigns, play a vital role in upgrades, improvements and...

  • CRM Executive

    3 days ago

    London, United Kingdom Carter Murray Full time

    This CRM Executive role sits within a leading international law firm and play a key role in supporting all users of the CRM system, InterAction. You will be the trusted advisor for CRM systems queries and manager the support inbox.Within this CRM Executive opportunity, you handle the date aspects of campaigns, play a vital role in upgrades, improvements and...

  • CRM Executive

    6 days ago

    London, United Kingdom Space Executive Full time

    Job Description *6 Month FTC with possibility to extend* We are working with a leading Global Payments Fintech, who is looking for a CRM Manager who'll be key in driving the engagement, streamline processes, and maximise ROI. Working cross-functionally to enable seamless alignment to the key marketing objectives. You need to be experienced in using HubSpot...

  • CRM Executive

    4 days ago

    London, United Kingdom Space Executive Full time

    6 Month FTC with possibility to extend* We are working with a leading Global Payments Fintech, who is looking for a CRM Manager who'll be key in driving the engagement, streamline processes, and maximise ROI. Working cross-functionally to enable seamless alignment to the key marketing objectives. You need to be experienced in using HubSpot as your CRM. ...

  • CRM Executive

    4 weeks ago

    London, United Kingdom Boden Full time

    A BIT ABOUT THE ROLE The CRM Executive will work across both the print and digital channel teams, this role will manage the day-to-day execution of campaigns, always thinking customer-first. This is a global role, responsible for managing the planning, briefing and execution of customer contact strategies across different audiences and online and offline...

  • CRM Executive

    4 weeks ago

    London, United Kingdom Boden Full time

    A BIT ABOUT THE ROLE The CRM Executive will work across both the print and digital channel teams, this role will manage the day-to-day execution of campaigns, always thinking customer-first. This is a global role, responsible for managing the planning, briefing and execution of customer contact strategies across different audiences and online and offline...

  • CRM Executive

    6 days ago

    London, United Kingdom Salt Search Remote Work Freelance Full time

    We're on the lookout for a CRM Operations Executive (3-month fixed term position) on behalf of one of our Innovative Loyalty Market Clients to team up with their CRM Ops Manager and rev up their retention delivery. In this hands on role, you'll ensure sure their CRM program runs like a well-oiled machine-building, setting up, and double-checking campaigns...

  • CRM Executive

    1 month ago

    London, United Kingdom Ambassador Theatre Group Full time

    **CRM Executive** The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about...

  • CRM Executive

    3 days ago

    London, United Kingdom Deliveroo Full time

    About the teamYou will be part of the central CRM team, composed of 10+ specialists in CRM, dedicated to executing campaigns for local markets and spearheading global strategic initiatives. The team collectively strives to expand our subscriber base and enhance engagement metrics, with a primary focus on retaining Deliveroo customers. Serving as the voice of...

  • CRM Executive

    3 weeks ago

    London, United Kingdom Treatwell Full time

    CRM ExecutiveAs a CRM Executive at Treatwell you will help build, execute and report on CRM campaigns and automations across our B2C and B2B functions, to ensure all communications are sent to the right people, at the right time, via their preferred channel. Utilising CRM platforms and customers data, you will craft and execute communications across multiple...

  • CRM Executive

    1 week ago

    London, United Kingdom Montresorlegal Full time

    We are working with a leading international Law firm who are seeking a Global CRM Executive to join their BD & Communications department, this candidate will need to have at least 2 years in a CRM/digital role with experience in using the software InterAction. This is a project based support role and the CRM Executive will be supporting the change over of...

  • CRM Executive

    4 weeks ago

    London, United Kingdom Hantec Markets Full time

    **Hantec Markets is looking for a CRM Executive who will be responsible for the day-to-day support to the CRM and Client Portal internal and external users.** **About us** A regulated financial broker based in London with a large global presence, with offices in 12 countries and continued expansion plans. Founded in 1990, our goal is to provide an...

  • CRM Executive

    1 week ago

    London, Greater London, United Kingdom BODEN Full time

    A BIT ABOUT THE ROLEThe CRM Executive will work across both the print and digital channel teams, this role will manage the day-to-day execution of campaigns, always thinking customer-first. This is a global role, responsible for managing the planning, briefing and execution of customer contact strategies across different audiences and online and offline...

  • CRM Executive

    1 week ago

    LONDON, United Kingdom BODEN Full time

    A BIT ABOUT THE ROLE The CRM Executive will work across both the print and digital channel teams, this role will manage the day-to-day execution of campaigns, always thinking customer-first. This is a global role, responsible for managing the planning, briefing and execution of customer contact strategies across different audiences and online and offline...

  • CRM Executive

    1 day ago

    London, United Kingdom Montresorlegal Full time

    We are working with a leading international Law firm who are seeking a Global CRM Executive to join their BD & Communications department, this candidate will need to have at least 2 years in a CRM/digital role with experience in using the software InterAction. This is a project based support role and the CRM Executive will be supporting the change over of...

  • CRM Executive

    4 weeks ago

    London, United Kingdom Ambition Full time

    An international law firm is looking for a talented CRM Executive to join their talented team! In this role you will be responsible for the day-to-day management of the firms CRM Database (Interaction), this will include effective development, maintenance, and training. In this role you will be working closely with the wider team, partners, fee earners and...

  • CRM Executive

    1 month ago

    London, United Kingdom Montresor Legal Full time

    Our client, an international law firm based in the City are seeking a CRM Executive to join their London offices on a 12 month fixed term basis. The main duties for this role will include; maintaining and developing the CRM system, using InterAction to support users by either telephone or in person, managing and sending mailings using Vuture VX platform and...

  • Global CRM Executive

    2 weeks ago

    London, United Kingdom Carter Murray Full time

    This CRM Systems Executive role is positioned in a leading international law firm and is a project-based support role and is currently a fixed term contract to support the changeover of their CRM system globally.Within this CRM Systems Executive will play a key role in supporting the Global CRM Manager reposition CRM internationally by actioning tasks on the...