Service Lead

6 months ago

Colchester, United Kingdom Nacro Full time

SERVICE LEAD - Community Accommodation Service - Tier 2

Salary - £35,235 per annum

Job Type - Permanent/Full-Time

Hours - 40 hours (including 5 hours paid lunch breaks)

Location - Homebased with travel to Essex & Norfolk

We believe that a career is not just about earning a living; it's about leadership, having your say and making things happen that can mean positive changes to the lives of vulnerable people.

Nacro currently has an exciting Service Lead opportunity in West Yorkshire within a fast paced Ministry of Justice commissioned contract - Community Accommodation Services (CAS2) which provides support and accommodation in the community to people in contact with the criminal justice system. Nacro is a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities, and reducing crime - and you could now help us make an even bigger impact going forward

**Who are we looking for?**

This is an exciting opportunity to join our team as a Service Lead to manage and lead a team of Support Workers to deliver high quality, effective supported housing services and housing management services to a range of service user groups (including those on Bail, prison leavers and those going through the criminal justice system) that meet their needs, contractual requirements and organisational financial targets.

You will be able to demonstrate extensive knowledge of support planning and safeguarding as well as experience of working with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).

We are looking for a Manager who is able to prioritise tasks effectively; ensuring their team are supported, Service Users needs are prioritised and contractual KPI’s are met.

You will need to be adaptable and highly organised to balance your time. You will champion relationship mapping in your region, including developing links with supporting agencies, promoting CAS2 at external forums and being part of multi-agency meetings.

You will have previous line management experience and the ability successfully lead and line manage a team. You will have excellent people skills, which will be inclusive of problem solving, and both written and verbal communication skills.

The role sits within the Essex Region, therefore travel within Essex and Norfolk will be required alongside occasional travel to other Nacro Regional Offices.

Essential Criteria:
1.) Full UK Driving Licence required

2.) Valid Business insurance required - required to claim expenses from Nacro

3.) Enhanced DBS required

5.) Required to work 9 - 5pm - with occasional cover for evening Bail Inductions if there are short shortages.

6.) Required to be part of a National On Call Rota

What are the main duties of the role and the Location of Work:
The role offers flexible working in the community (visiting staff and properties) and from home to complete admin tasks. The role includes lone working, you will regularly meet with your team regularly to discuss complex cases. You will be required to travel for training and team meetings.

Main Duties
- Effectively lead and deliver services which comply with the regulatory framework
- Meeting service quality standards and ensuring your team are adhering to all operational and policy standards. Be the accountable lead for the service.
- Ensuring all service user support and safety plans are in place, are in date and reflect individual needs
- Ensuring your staff team understand and meet the agreed financial standards on voids, arrears and re-lets.
- Acting as a lead operational partner liaising with other agencies, partners and commissioners as required. Agreeing service level agreements with external agencies that can provide specialist support to your service and build and maintain effective working relationships both externally and internally.
- Work collaboratively with other internal support services -such as Quality, Policy and Safeguarding as well as Finance, IT and HR in order to ensure we are providing the best service to our users.

Promoting service user involvement in service design and Delivery. Managing the rota and on-call arrangements to ensure that appropriate support is in place and participate in that rota.
- **This role requires regular travel: a Full Driving License and access to your own vehicle are an essential criteria.**_

An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process.

This role also requires a Prison Clearance.

For further information about the role, pleased click here.

For further information about Nacro’s amazing benefits, please click here.

**Job Types**: Full-time, Permanent

Pay: £35,235.00 per year

**Benefits**:

- Company pension
- Sick pay

Schedule:

- 8 hour shift

**Experience**:

- Housing Management: 1 year (required)

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