Saturday Small Animal Receptionist
5 months ago
**Title**:
Saturday Small Animal Receptionist
**Main Purpose of Job**:
To act as the first point of call for the Practice, in order to provide a friendly, efficient and effective reception service for our clients
**Location of Job**
The job is based at the Castle Cary Practice
**Hours of Work**:
- 8.00am to 12.30am or 8.30am - 1.00pm every Saturday
- Flexibility to work additional hours as required depending on operational requirements
**Lines of Authority**:
- Responsible to the Senior Small Animal Receptionist
**Main Duties**:
- To undertake general reception duties as follows:
- Welcome small animal and into the surgery and check all relevant information is on the computer
- Process payments/invoices after consultation
- Hand over tablets/medication and reiterate Veterinary Surgeon dosage instructions
- Answer basic enquiries e.g. Worming, flea products. (If more technical queries or unsure of the information refer to Head Nurse or in her absence a Veterinary Nurse or Veterinary Surgeon as appropriate)
- Answer telephone as required
- Book appointments for surgery
- Provide administrative support to the small animal, equine and large animal departmentsTo assist with The Healthy Pet Scheme
- To update and maintain computerised client records
- To maintain waiting room cleanliness and appearance as follows:
- Clean and mop waiting room floors at end of surgery
- Tidy waiting room
- Tidy merchandise stands
- To ensure the procedural close down of the practice at the end of the morning session including:
- Lock doors
- Close windows
- Cash up daily takings
- Till to safe
- Ensure phones have transferred to duty vet
- Activate alarm as necessary
**Knowledge & Skills Required**:
- Thorough understanding of Guidelines to Small Animal Reception duties manual
- Sound knowledge of Practice policies and protocols across all three departments
- Competence in the use of the Practice Management System
- Up-to-date knowledge of Practice services and products including the HealthyPet Scheme and Healthy Horse Scheme
- Working knowledge of Preventative Healthcare, common veterinary terms, treatments and operations
- Good client care skills - courtesy and helpfulness is expected at all times
- Good communication skills
- Good teamwork skills
**Training**:
- Attendance at relevant in-house training sessions
- Attendance at appropriate external training courses to enhance skills and personal development
**Confidentiality**:
- Prohibits divulgence of any information that is secret and confidential to your Employer.
**Job Types**: Part-time, Permanent
Part-time hours: 4.5 per week
**Salary**: £10.64 per hour
**Benefits**:
- Additional leave
- Company events
- Company pension
- Employee discount
- On-site parking
- Sick pay
Schedule:
- Weekends only
Work Location: In person
Reference ID: Saturday Small Animal Receptionist
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