Revenues Officer

5 months ago

Lancashire, United Kingdom Eden Brown Synergy Full time

**Designation**: REVENUES OFFICER (CTAX)

**Qualification**:
(E) Good standard of general education.
(E) 4 GCSE O' Level passes including Maths and English Language, or equivalent qualification.

**Knowledge/Skills/Abilities**:
(E) PC and Keyboard skills.
(E) Numerical skills.
(E) Excellent customer care skills with the ability to communicate with management, staff and the public, both written and orally in often confrontational circumstances, due to the nature of debt collection.
(E) Ability to work as part of a team to achieve targets and objectives.
(E) Ability to be flexible, work under pressure to strict timescales with minimum supervision.
(E) Knowledge of Council Tax legislation and general Council Tax Support rules.
(E) Use of computerised systems including Microsoft Office products.
(E) Knowledge of Academy Revenues & Benefits software system.

**Experience**:
(E) Experience of dealing with members of the public in a Local Authority or similar environment.
(E) Experience of using Academy Revenues & Benefits software system.
(D) Experience of making payment arrangements and debt recovery.

**Other Requirements**:
(E) To contribute to team's objectives and support service improvements.
(E) Must be smart and presentable at all times.
(E) Flexibility, in order to provide the required level of service for the public during office hours, variations to the general flexi-time system may be applied as the situation dictates.

Eden Brown Synergy is an equal opportunities employer.

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