My Support Administrator Lv1

3 months ago

West Bromwich, United Kingdom St John Ambulance Full time

**What's involved**:
**Department**:
Resources Network

**Salary**:
19,838

Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as ‘everyday’ health emergencies, training, supporting communities, and improving young people’s lives.

Fantastic opportunity to join us and carry out a key and pivotal role for St John Ambulance. You will enjoy a varied role, providing support in several key areas such as Payroll, Finance, People and Fleet, My Support Service team provides critical support to the organisation.

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days.

**About You**:

- Ability to work on own initiative, as part of a team and under direction from line manager
- Excellent customer service skills and attention to detail
- Excellent planning & organisation skills and a good team player

**About the Role**:

- Being the first point of contact for staff, line managers, volunteers, customers and suppliers, providing an effective resolution at the first point of contact whenever possible
- Using a wide range of systems and processes to manage and resolve enquiries
- Where an enquiry cannot be resolved at first point, own the task to resolution, or escalate through appropriate channels

**About Us**:
This is a fantastic opportunity to join a team of over 1,700 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

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