![Sandwell and West Birmingham NHS Trust](https://media.trabajo.org/img/noimg.jpg)
Apprentice Care Navigator
4 weeks ago
An exciting opportunity has arisen for Business Administrator Apprentices within our YHP GP practices. You will provide a high-quality reception, telephone and admin service to support the smooth running of the practice. Main duties will include telephone and face to face contact with patients, visitors and practice staff to project a positive and friendly service. This can be a busy environment and customer services skills and/or experience would be an advantage.
**Apprenticeship entry requirements**:
You will provide a high quality care navigation service to patients, doctors and colleagues to support the smooth clinical operations of the organisation.
NHS or GP Practice experience is desirable. Previous use of SystmOne is particularly desirable.
This is an exciting opportunity and time to join the team in a forward thinking, developing, busy GP surgeries. We are looking for individuals who want to provide excellent customer service to both internal and external customers.
We have 7 GP surgeries within our primary care network and whilst we would like you to have a main surgery to work from, you will be expected to work cross sites as/when it is necessary to support the smooth operations of the outlets.
We are open 365 days from 8am - 8pm Mon-Sat.
We are seeking individuals who have flexibility to cover varied shifts and have flexibility in self to be able to multitask and work under pressure with rapidly changing safety regulations needing to be operationalised.
Please see the attached Job Description and Person Specification for full details on what this role entails,
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