Patient Flow Tracker

2 days ago


Bury, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
The role of the Patient Flow Tracker is to ensure tracking and flow support is provided on a daily basis to the Acute Medical Unit team to prevent unnecessary delays and improve the patient journey.

A key element of this role is to ensure accurate and timely data entry onto Symphony, and other systems which reflects the patient journey in real time to support the Acute Medical Unit in achieving required targets.

The Patient Flow Tracker will escalate potential delays to the relevant team in a timely manner.

The Patient Flow Tracker will work closely with all multi-disciplinary teams (Clinicians, Nursing staff, Therapy staff, Managers, Bed Managers, Wards and Departments, Rapid Response, Local Authorities, PTS and Primary Care Services etc) ensuring the quality indicators are met.

**Main duties of the job**:
Track all patients through their journey within the Acute Medical Unit

In collaboration with Shift Co-ordinator be proactive in identifying all patients who may breach the quality indicators including the emergency 4 hour***

In order to achieve the 4 hour standard cascade/expedite potential delays to the NIC/Co-ordinator.

Liaise with the Manager of the Day and Ward staff regarding bed requirements.

Contact specialities under the direction of the co-ordinator, to facilitate timely speciality response - escalating any issues to the Co-ordinator and/or Nurse in Charge.

Attend AMU Safety Huddle.

Promote the usage of Same Day Emergency Care Unit (SDEC) and discharge unit

Liaise with internal and external supporting specialties, departments and services to facilitate movement of patients within the 4 hours

Deal with any telephone enquiries promptly and professionally

Facilitate the booking of patient transport

Liaise with Estates/Path Lab as required

Liaise with IM&T as required, using the appropriate escalation procedure

Liaise with Security and Portering services

Provide reports where requested

Scan patient notes and other relevant documentation prior to transfer/admission using all necessary systems (Symphony etc.).

**Working for our organisation**:
Bury Care Organisation brings together acute provision at our Fairfield site and almost 40 community services across the Bury area.

Rated as ‘outstanding’ by the Care Quality Commission, our Fairfield site delivers innovative patient-centred care, and boasts an award-winning Stroke centre and Heart Care unit.
Our community services in Bury are a mix of professionals from health, social and voluntary sectors, bringing together the benefits of a joined up approach to health and social care.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- NVQ level 2 in administration or equivalent

**Desirable criteria**:

- Experience within Urgent Care

**Experience**:
**Essential criteria**:

- Experience of working with general public

**Skills**:
**Essential criteria**:

- Able to prioritise own workload

**COVID-19 Vaccination Information**
- __________________________________________

**Employer certification / accreditation badges**:
**Applicant requirements**:



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