Customer Service Specialist

6 months ago


Glasgow, United Kingdom DB SCHENKER Full time

**Join our dynamic team as a Freight Coordinator**

Join our Glasgow team to drive business growth and provide top-notch customer service. Manage and build client relationships, and seize opportunities for expansion. If you're ready to make an impact in a dynamic environment, this role is for you.
- **Location**: Glasgow, UK (Office-based)
- **Hours**: 9:00 to 17:30

**What will you be doing?**
- Develop and maintain strong relationships with customers via various communication channels.
- Organize workflow efficiently to meet customer timeframes and response targets.
- Proactively identify and pursue opportunities to expand business from existing customers.
- Provide competitive spot quotations using internal tools and market knowledge.
- Process e-bookings and facilitate order creation through online portals or manual entry.
- Handle customer quotations, follow-ups, and responses to issues or complaints within required SLA timeframes.
- Assist in general administration tasks and any delegated responsibilities from the Branch Manager.
- Coach and train new staff members.

**About You**
- Previous experience in Freight Forwarding.
- Excellent customer service skills with strong communication and responsiveness.
- Detail-oriented with accurate task execution.
- Exceptional relationship management and interpersonal abilities.
- Effective verbal and written communication, including active listening.
- High energy, motivation, and proficiency in Word and Excel.

**What We Offer**
- **Comprehensive Training**: Full training and continuous professional development to ensure compliance with regulatory requirements.
- **Pension Scheme**: Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
- **Holiday Entitlement**: 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
- **Career Advancement**:Explore various career paths and take advantage of development opportunities within our organisation.

**Next Steps**

At DB Schenker, we embrace diversity and are dedicated to enhancing it further. We welcome all applicants, regardless of gender, age, disability, nationality, religion, or sexual orientation.

**Salary**: £23,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Freight Forwarding: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person



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