Implementation Support Officer
2 weeks ago
CSS Europe Limited is a growing software company that provides software solutions that power the performance of NHS, local government, and public sector organizations to drive productivity & efficiency. CSS Europe are hiring for a dynamic **Implementation **_**Support Officer**_ to join the Project Team, based in London, Croydon (**Please note**: Company HQ is based in Lichfield, Staffordshire).
**Primary responsibilities**:
- Daily travelling to fire stations and warehouses in the Greater London area
- Labelling physical assets and stock using innovative technology
**Other duties to include**:
- Actively implementing software solutions into client warehouses
- Customising systems based on clients’ individual needs and specifications.
- Working with clients throughout the customisation process to obtain feedback and approval.
- Educating clients on how to use purchased software and hardware systems and customized system features.
- **Required Skills**:_
- Good customer service skills
- Ability to pick up new skills quickly and adapt to a new role.
- Great communication skills both written & verbal
- A passion for IT
- Ability to multitask effectively and problem solve
- Ability to take ownership of issues, and see them through to resolution
- Drivers license and willingness to travel
- **Desirable**:_
- IT Experience preferrable
- GCSE or equivalent (required), A Levels or equivalent (preferred)
- Previous experience working with stock control/warehouse solutions and providers such as Medequip or Pro-Cloud would be preferable.
- Ability to undergo 4-week training period at HQ (Lichfield, Staffordshire) including paid for accommodation during training period
- **What to expect working with CSS**:_
- Extensive training programme
- Predominately a hybrid role
- Supportive & experienced team
- Excellent career progression opportunities.
- **Working hours**:_
9am - 5pm. Monday to Friday. CSS offer 20 days of annual leave, with all statutory days on top.
Please note that salary is London weighted
**Salary**: £30,000.00-£35,000.00 per year
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- IT: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: On the road
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