IT System Implementation Consultant

3 weeks ago

Croydon Cambridgeshire, United Kingdom Critical Project Resourcing Ltd Full time

IT System Implementation Consultant
Location: South London
Rate: £540 per day umbrella

A South London Local Authority is seeking a dynamic and experienced System Implementation Consultant to support the transition and ongoing utilisation of a new upgraded NEC Housing system. This role involves assisting over 400 users in navigating and maximising the functionalities of the system.

Key Responsibilities:
  • Facilitate the implementation of new modules of the NEC Housing system, including Asbestos Register, Asset Management, and Choice Based Lettings.
  • Provide support and training to end users on existing and new modules of the system.
  • Assist in the development of training materials and aids tailored to the needs of the users.
  • Conduct both classroom and virtual training sessions.
  • Utilise MS Teams for effective communication and collaboration.
  • Address end-user queries and service requests through ServiceNow.
  • Plan and coordinate training sessions, including scheduling, venue management, and user enrolment.
  • Conduct training needs analysis and design session outlines accordingly.
  • Offer ongoing support to users to enhance their daily utilisation of the system.
Requirements:
  • Demonstrable knowledge of housing operations within a local authority, preferably within London.
  • Prior experience in delivering training for NEC Housing (formerly Northgate).
  • Availability to travel to various sites within the Borough as required.
  • Proficiency in using MS Teams for communication and collaboration.
  • Strong organisational skills with the ability to plan and manage training sessions effectively.
  • Excellent communication skills to facilitate effective user support and training.

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