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Housing Implementation Consultant

4 months ago

Croydon Cambridgeshire, United Kingdom Remedy Social Work Full time

Remedy Recruitment Group are currently seeking an experienced Housing Implementation Consultant to work within Croydon Council.
Croydon Council in the summer 2023 moved from OHMS housing management system to an upgraded system NEC Housing. The Council is looking for one implementation consultants to help the 600+ users in using this new system
The modules that went live in the 2023 summer include, but are not limited to: Rents and Arrears, Repairs, Voids, Housing Advice, Placements, Allocations, PSL, Tenancy Management, Planned Maintenance, Mutual Exchange, Property Purchase, Service Charges, Lettings.
Most of the on-boarding of the new NEC housing has already been completed - but the Council is now moving into a phase 2 of development, taking on new modules which include but are not limited to: Asbestos Register, Asset Management, Choice Based Lettings.This role will require for the post holder to be physically on site in our Croydon offices for the training sessions and other team duties. At the moment this could be at least 1-2 days per week, but this could increase when needed.
Specific skills set required for the Implementation Consultant:
Knowledge of housing within a local authority setting
Experience of training delivery for NEC Housing (previously Northgate)
Willingness to travel to sites in Croydon
Lead with development of training materials and aids
Experience of classroom and virtual training
In depth experience of using MS teams for training delivery and business consultations
Support for end users - dealing with ServiceNow requests
Planning training dates, venues, user management
Training needs analysis and session design
Communication skills, helping users in their daily use of the system.Competitive pay rates