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Customer Service Representative- Night Shift

4 months ago

Corby, United Kingdom Impact Recruitment Full time

**Hybrid -Night Shift Customer Service Representative**
**Corby**

**Salary: £25,300** ( + additional bonus)
**Permanent contract -Night Shift**:

- Sunday to Thursday: 22:00 - 06:00 and 23:00 - 07:00 (change seasonally)
- **Salary: £25,300**

**Following an initial 6 weeks of office-based training, role will be hybrid (2 weeks in the office followed by 2 weeks remote, alternating accordingly).**

We have an exciting opportunity to join a market leading company in Corby as a **Hybrid-Night Shift** **Customer Service Coordinator**. If you have any office-based customer service experience, and enjoy dealing with people and resolving queries, we strongly encourage you to apply.

As a **Hybrid-Night Shift** **Customer Service Coordinator**, you will be working as part of the relevant department and support customer requests via inbound calls. You will be dealing with queries, promoting new products and plans to exist customers, and providing first rate customer service.

**Job description**:

- Take ownership of customer queries and follow through to completion.
- Identify and order spare parts and accessories, provide self-help advice, and book service visits, in addition to promoting extended warranty products.
- Respond rapidly to all inbound customer traffic observing the current Service Level Agreements.
- Deliver first class customer service by resolving queries quickly and professionally.
- Promote products and services with the aim of generating further income for the business and improving customer loyalty. This may include selling repair plans, extended warranty, and accessories where appropriate.
- Adhere to company processes, procedures, policies, and standards.
- Maintain effective working relationships with internal departments.

**The successful applicant must be able to demonstrate the following**:

- Previous customer service experience.
- Excellent communication skills (both verbal and written), and a calm and professional telephone manner.
- Able to work as an individual whilst contributing to the overall success of the team.
- Able to work under pressure, when dealing with customers and solving queries.
- Have an eye for detail and accurate data entry skills.
- Great problem-solving skills.
- An all-round positive, enthusiastic, and energetic attitude.

**Job Types**: Full-time, Permanent

**Salary**: £25,300.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking
- Sick pay
- Work from home

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Corby: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: Hybrid remote in Corby

Reference ID: ND