Enquiry and Content Support Officer

2 weeks ago

London, United Kingdom Department for International Trade Full time

**Details**:
**Reference number**:

- 283292**Salary**:

- £25,661 - £31,003- National: £25,661 - 27,422 London: £29,282 - £31,003**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- DIT - DGET: DG Exports and UK Trade**Type of role**:

- Contact Centre
- Education and Training
- International Trade
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Darlington, LondonAbout the job

**Job summary**:
As part of the Export Support Service (ESS) and wider DBT export support, you will play an important role within the Service Delivery Centre to help colleagues support UK businesses to export. You will be working across the team, Department and key partners to manage and develop an effective catalogue of content, knowledge and training.

The role will help you develop a range of drafting styles and build relationships, whilst providing high quality information and training to front line colleagues. You will be responsible for developing and adapting processes and approaches, to support the effective expansion of our content library.

The team is high-performing, ambitious and inclusive, and is the ideal place for individuals interested in international trade at the start of their career in the Civil Service and supporting UK businesses to make a difference.

**Job description**:
You will seek out key information, experts and tools across a range of trade related topics within the department and externally, building high quality relationships with partners and colleagues across DIT, to enable businesses to trade successfully internationally.

You will:

- Develop the knowledge of colleagues in the Export Support Service and across wider DIT export support teams by ensuring that colleagues have the information available to effectively support exporters’ queries.
- Lead on knowledge and content management for business facing teams, focussing on export support, cross service knowledge and the effective identification of issues.
- Lead on producing internal bulletins to share key trends, knowledge and important policy changes to business facing colleagues.
- Work with colleagues in DIT and across Other Government Departments (OGDs) to improve the content used to support exporters.
- Respond to day-to-day enquiries into the Export Support Service and supporting our Export Advisors on more complex issues.
- Proactively identify upcoming issues and work with colleagues to develop policy compliant Frequently Asked Questions (FAQs).
- Identify key trends in business enquiries, exploring these to provide more bespoke and detailed content to help in responding to queries.
- Work with a range of specialist teams to develop training and upskilling sessions to support operational delivery colleagues and wider DIT business support staff, increasing their knowledge of key policy and export processes.

**Hybrid working**

Please be aware that this role can only be worked from within the UK and not overseas.

Informal hybrid working arrangements will be available as agreed with the vacancy manager and in line with the requirements of the role.

Most DBT employees will be working a hybrid pattern, spending 2-3 days a week (pro-rata) in an office, on average. If your office location is London, you will be eligible to receive London weighting.

**Person specification**:
**Essential Criteria**

We are seeking a talented and enthusiastic individual with:

- Good drafting and research skills.
- Strong organisational skill.
- An ability to work on competing priorities often to tight deadlines.
- Confidence to work both independently and with key stakeholders to deliver outcomes.
- Excellent written and oral communication skills, including a high level of proficiency in written English and good attention to detail.

**Desirable Criteria**
- Experience in working in a client facing environment.
- Knowledge of export related content and information.
- Has a strong interest in promoting trade and business growth within the UK.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Changing and Improving
- Managing a Quality Service
- Working Together

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.Interviews for this vacancy will be conducted virtually. We will, however, consider in-person interviews by exception.

Sift will take place week commencing 08/05/2023.

Interviews will take place week commencing 22/05/2023.

Please align your CV with pr

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