Member Services Administrator
7 days ago
**Friendly, approachable, know your way around Microsoft Office? Read on if that's you...**
**About the IFE**
The **Institution of Fire Engineers** (IFE) is a global membership organisation of more than 10,000 fire engineers striving to build a safer society. As a registered charity founded in 1918, the IFE assesses knowledge of fire and professional experience, awarding internationally recognised membership grades and fire-related qualifications throughout the world. The IFE delivers over 6,000 exams annually which are recognised both in the UK and internationally. Managed for fire professionals by fire professionals, the IFE aims to promote, encourage and improve the science, practice and professionalism of fire engineering.
**Main purpose of the role**
**Relationships**
- Reporting to the Member Experience Manager
- Liaison with internal stakeholders including but not limited to: CEO, Trustees, IFE staff, Branches and Volunteers
- Liaison with external stakeholders including but not limited to; customers, suppliers, partners, regulators and advisors
**Main responsibilities**
- Using Microsoft for Windows, incorporating Word, Excel, and Power Point (latest versions). Membership database system - Microsoft Dynamics CRM. Use of internet and Outlook. Use of NARIC subscription system to review submitted qualifications for equivalency.
- Using Adobe Acrobat Reader and Writer for manipulating, compiling and scanning large documents. Use of Engineering Council accreditation search, Extranet, Mycareerpath (online CPD) and RegPlus (online Engineering Council registration) systems.
- Manage phone calls and correspondence
- Updating literature and forms
- To bring relevant service level non-conformance to the attention of the Member Experience Manager as appropriate
- Communication with the following will be necessary in order to perform the job effectively:
- Internal: all IFE colleagues.
- External: Members, prospective registrants, branches, suppliers, employers, volunteer reviewers, interviewers, Engineering Council, other PEIs and various IFE committee and IFE panel members.
- Database amendments which may include membership changes of addresses, cancellations / resignations, deceased members and reinstatements.
- Issuing replacement journals and dealing with returned mail when required
- Issuing new, upgraded and replacement membership cards and certificates where required
- Coordinate activities and operations to ensure efficiency and compliance to company policies
- Taking of meeting minutes, adding and amending agenda items
- Assist with set up of rooms for training and meeting purposes
**General responsibilities**
- Comply with all IFE policies and procedures including but not limited to those indicated in the Employee Handbook and the Health and Safety Handbook
- Adhere to customer service standards as required by your line manager
- Provide comprehensive administrative support to all areas of the organisation
- Contribute to the day to day running of the services in your department
- Liaise with internal colleagues, suppliers, external experts (including volunteers) and members as required to complete tasks
- Create and update records and databases ensuring full and accurate information is recorded
- Create/update/complete documents relevant to area of work, ensuring accuracy in documents and, where appropriate, ensuring that presentation (eg certificates, letters) is in line with IFE housestyle
- Manage meeting agendas/arrangements/appointments/travel etc.
- Promote IFE in a positive manner and protect the IFE reputation
- Engage with, and support colleagues, wherever needed
- Meet performance targets as established with line manager
This is not an exhaustive list and all staff are expected to be flexible and carry out different tasks from time to time commensurate with ability and experience.
**PERSON SPECIFICATION**
**Essential (E) / Desirable (D)**
**Qualifications**
- GCSE Maths and English grade C or above (E)
- Professional qualification in Business and Administration (D)
**Knowledge and Experience**
- 1-2 years of previous experience in a similar membership/administration/customer service role (E)
- Experience of working in a membership environment (D)
- Experience of using systems for data entry and reporting (E)
- Experience of providing and coordinating administrative support (E)
- Use of CRM systems, particularly Microsoft Dynamics (D)
- Experience of working in a busy office with a strong customer service ethos (E)
- Experience in working in an international voluntary/charity sector (D)
- Knowledge and understanding of GDPR (D)
**Skills**
- High standards of accuracy, record keeping and attention to detail (E)
- Proofreading skills (E)
- Polite and professional approach (E)
- Excellent IT skills and competent in Microsoft Office (Outlook, Word, Excel, PowerPoint and Teams) (E)
- Good organisational skills and interpersonal skills (E)
- Good time management skills with the ability to
-
Customer Service Administrator
7 months ago
Stratford-upon-Avon, United Kingdom Institution of Fire Engineers Full time**Friendly, approachable, know your way around Microsoft Office? Read on if that's you...** **About the IFE** **The Institution of Fire Engineers (IFE) **is a global professional membership body of more than 11,000 fire engineers striving to build a safer society. With over 100 years of history, the IFE is instrumental in shaping a future world that is...
-
Customer Service Administrator
5 days ago
Stratford-upon-Avon, United Kingdom Institution of Fire Engineers Full time**Friendly, approachable, know your way around Microsoft Office? Read on if that's you...** **About the IFE** The **Institution of Fire Engineers** (IFE) is a global membership organisation of more than 10,000 fire engineers striving to build a safer society. As a registered charity founded in 1918, the IFE assesses knowledge of fire and professional...
-
Administrative Team Member
5 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Royal Academy Of Dance Full timeWe are seeking a highly skilled Administrative Team Member to join our team at the Royal Shakespeare Company. As a Property Administrator, you will be responsible for providing top-class customer service to all building users and visitors.Key Responsibilities:You will welcome visitors and staff to our reception at 39 Waterside, manage incoming phone calls,...
-
Sales and Administrative Team Member
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom SF Recruitment (Birmingham) Full timeAs a Sales and Administrative Team Member at SF Recruitment in Birmingham, you will be working closely with the business to support their sales efforts. This is an exciting opportunity for someone who has an interest in sales but no experience is required. You will be working 5 days out of 7, including weekends, from Monday to Sunday, covering shifts from...
-
Compliance Coordinator
6 months ago
Stratford-upon-Avon, United Kingdom Biffa Waste Services Full timeWe have an exciting opportunity for a **Compliance Coordinator / Administrator **within our Biffpack team based in **Stratford-Upon-Avon**. The role will be full time with hybrid working, typically 1-2 days a week in Stratford Upon Avon office the other three to four from home. This is a varied administration role providing key support to the Packaging and...
-
Administrative Assistant
7 days ago
Stratford-upon-Avon, United Kingdom Cable and Splicing Services Limited Full timeCable & Splicing Services (CASS) is a telecommunications contracting specialist business established for over 23 years in UK. We specialise in delivering turnkey telecom services in fibre, copper, network civils for fibre cities and highways in the UK. We integrate technical disciplines within all legacy, modern and new build communication infrastructures -...
-
Business Administrator
7 months ago
Stratford-upon-Avon, United Kingdom Care UK Residential Care Services Full time**Excellent opportunity for a Business Administrator to join our excellent team!** **£13.69 per hour.** **30 hours per week.** To manage the administrative procedures within the home alongside the Home Manager and to provide reception cover, promoting the unit and company to potential customers, appropriate authorities and colleagues in a pleasant,...
-
HR Services Team Member
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom ENGINEERINGUK Full timeJob DescriptionWe are seeking a skilled HR Services Team Member to join our team at NFU Mutual. As an HR Services Team Member, you will act as the primary point of contact for employees and managers with HR-related queries.Your key responsibilities will include interpreting, advising, and investigating HR policies, systems, and processes, and triaging...
-
Administrator
7 months ago
Stratford-upon-Avon, United Kingdom S Guest Consultancy Services Ltd Full timeWe are currently recruiting for an Administrator to work in construction environment The role is working in a busy open plan office Typical work will comprise of the following: - Input of timely and accurate information, including direct operative and subcontractor/supplier information - Assisting in sending out material & subcontract enquiry...
-
Administrative Services Manager
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom LB Group Ltd Full timeAbout the JobCompany Overview: LB Group Ltd is a leading UK Top 75 Accountancy firm with over 60 years of heritage, offering an exceptional service to clients across seven principal practice groups: Accountancy & Advisory, Tax and Planning, Audit Services, Corporate Finance, Digital Solutions, Payroll and Financial Planning.About the Role:Lead a team of...
-
Financial Shared Services Administrator
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Raytheon Technologies Full timeJoin our dynamic team at Raytheon Technologies as a Financial Shared Services Administrator! In this exciting role, you will play a key part in supporting the company's finance function by ensuring accurate and timely payment of invoices.Your day-to-day tasks will include processing high volumes of invoices, maintaining vendor relationships, and resolving...
-
Administrative Services Director
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom LB Group Ltd Full timeOperational Management:Oversight of business support team daily operations, including workload management and delegation of tasks.Hands-on approach in delivering support services, meeting day-to-day demands.Efficient administrative processes, adhering to firm standards and regulatory requirements.
-
Office Administrator
7 months ago
Stratford-upon-Avon, United Kingdom S Guest Consultancy Services Ltd Full timeWe are currently recruiting for an Office Administrator for a busy working environment If you are from a construction, FM or social housing background this would be ideal but not essential The role involves - Perform data entry tasks, including inputting and updating information in databases - Type and prepare documents, reports, and correspondence -...
-
HR Administrator
2 weeks ago
Stratford-Upon-Avon, United Kingdom The HR Consultants Full timeJob OverviewWe are seeking a highly organized and detail-oriented HR Administrator to join our team at The HR Consultants. As a key member of our support services team, you will provide administrative and HR support for a wide range of clients.In this role, you will be responsible for producing people documentation, managing onboarding processes, and...
-
Transport Day Administrator
4 days ago
Stratford-upon-Avon, United Kingdom 24-7 Recruitment Services Ltd Full timeTransport Day Administrator 24-7 Recruitment Services acting as an Employment Business are currently recruiting for an experienced transport admin on behalf of our client in Wellesbourne (CV35). We are looking for someone that can work in a fast paced environment, the ability to multi task is a must! You will be working for one of the biggest employers in...
-
Administrative Services Coordinator
3 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom ENGINEERINGUK Full timeJob DescriptionWe are looking for an experienced HR Services Adviser to join our team at ENGINEERINGUK. The ideal candidate will have excellent knowledge of HR policies and procedures, as well as strong administrative and communication skills.The successful candidate will be responsible for providing guidance on HR-related queries, processing employee...
-
Sales Administrator
2 days ago
Stratford-upon-Avon, United Kingdom Listers Full timeJob Introduction We are currently recruiting for a Vehicle Sales Administrator to join our Audi Dealership in Stratford-upon-Avon. The hours of work are Monday to Friday, 8:30am - 5:30pm. We require a highly organised administrator to provide support to the retail sales team, to ensure all paperwork is completed in an accurate and timely manner. Role and...
-
Sales and Administrative Coordinator
1 month ago
Stratford-upon-Avon, United Kingdom SF Recruitment Full timeSF Recruitment are working with a business based in Stratford Upon Avon who are looking for a Sales and Administrative Coordinator to join the team. Permanent - Office based 5 in 7 days - must be prepared to work weekends (Monday - Friday 9-6pm, Saturday 9-5pm, Sunday 10-4pm) £25,000 + Bonus No experience in Sales required but must have an interest in...
-
Sales and Administrative Coordinator
3 weeks ago
Stratford-upon-Avon, United Kingdom SF Recruitment Full timeSF Recruitment are working with a business based in Stratford Upon Avon who are looking for a Sales and Administrative Coordinator to join the team. Permanent - Office based 5 in 7 days - must be prepared to work weekends (Monday - Friday 9-6pm, Saturday 9-5pm, Sunday 10-4pm) £25,000 + Bonus No experience in Sales required but must have an interest in Sales...
-
Sales and Administrative Coordinator
1 month ago
Stratford-upon-Avon, United Kingdom CV-Library Full timeSF Recruitment are working with a business based in Stratford Upon Avon who are looking for a Sales and Administrative Coordinator to join the team. Permanent - Office based 5 in 7 days - must be prepared to work weekends (Monday - Friday 9-6pm, Saturday 9-5pm, Sunday 10-4pm) £25,000 + Bonus No experience in Sales required but must have an interest...