Customer Service Advisor
3 weeks ago
**Role Title**: Customer Service Advisor (Hybrid working)
**Salary**: £18,720
**Hours**: 8.30am - 5.30pm 40 hours across 5 days per week
**Location**:Belfast City Centre + Working from home
**What's in it for you;**
- A starting salary of 18,720 and the opportunity for progression as you gain knowledge
- Discounts on holidays including family and friends
- Work from home 2 days a week
- Pension scheme and other great benefits
- Four weeks of funded intensive training
- 28 days of holiday including bank holidays
- You will get to work for the fastest growing online travel agency in the UK and they offer job stability, recognition and career progression.
**About the role**
As Customer Service Advisor you will be working on behalf of the fastest growing online travel agency in the UK.
You will be dealing with inbound telephone queries and supporting customers who have had changes to their holiday itinerary. For this Customer Service Advisor job in Belfast, you must be able to work in a fast paced environment, as you will be dealing with a high volume of calls every day.
If you have a natural ability at building relationships and have excellent communication skills, you will thrive in this role. This is a hybrid working role with _two days working from home_ and three based in Belfast City Centre.
**Responsibilities**
- Taking inbound calls from customers and providing advice, guidance and support
You’ll be the first point of contact and support for our customers’ queries
- Always looking to resolve at first point of contact
- Taking an empathetic approach with customers, by listening to understand
**Who we’re looking for**
We are looking for someone with strong customer service experience that feels satisfaction from resolving a customer issue.
You will demonstrate:
- You're a great listener who remains calm under pressure
- You love working in a fast-paced and changing environment
- You are motivated by KPIs and value feedback
**_
Don’t forget though, you’ll need to be currently residing in the UK with eligibility to live and work in the UK too._
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