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Assistant Head Housekeeper

4 months ago

Manchester, United Kingdom Manchester Marriott Hotel Piccadilly Full time

**Job Ref**:GAT1316

**Branch**:Manchester Marriott Hotel Piccadilly

**Location**:Manchester Piccadilly Hotel, Manchester

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40 hours per week

**Posted date**:22/04/2024

**Closing date**:24/05/2024

**Hello from Marriott Manchester Piccadilly Hotel**

You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Marriott Manchester Piccadilly Hotel, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites, only a 2-minute walk away from the Manchester Piccadilly train station.

This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to Marriott International.

**We’ll support you, in and out of the workplace by offering**:

- World class training and development, including leadership development.
- Unlimited career opportunities.
- Rooms and Food Beverage discount with Marriott International.
- Hot meals on duty and unlimited access to coffee and hot chocolate.
- Free Parking.
- Excellent Spa Discounts.
- Free Off-Peak Access to the Gym, because your wellbeing is important.
- Referral bonus programme, rewarding you with £200 - £600 per successful employee.
- A range of team engagement activities throughout the year.
- Perkbox - Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema’s and more
- Canada Life - You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
- Medicash: Medicash provides you with health cover and free GP online video consultations.
- Life Assurance.

**Introduction to the Assistant Head Housekeeper role.**

Operating on the front line, our Assistant Head Housekeeping will be committed to consistently delivering high standards. They will have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Our Assistant Head Housekeeper will be a hardworking individual who can work on their own initiative and lead the housekeeping to success, achieving the desired brand standards of a Marriott hotel.

You will be required to ensure that cleanliness within all areas of the business is maintained to the highest standard and in line with company expectations. In addition, you will be required to ensure that all tasks completed within the department are completed in line with core standards.

The role requires an individual who has experience of managing, leading and developing people within a similar role in a 4-star hotel or similar. This is a senior position in our hotel, as a result additional hours may be required to support the hotel during our busier periods including bank holidays.

Please see a summary of the responsibilities below. This list is not exhaustive:

- To train and develop all members of the housekeeping team.
- To manage the performance of the housekeeping team.
- To maintain high standards throughout the hotel in line with company and guest expectation.
- To manage resources within the department in accordance with budgeted and forecasted costs.
- To manage quality of resources within the department.
- To manage staffing within budgeted and forecasted targets.
- To ensure that effective communication takes place with other departments and within the housekeeping department.
- To be responsible for helping to maintain a customer focused culture which support the values expressed in the company mission statement and the company business goals of profitability and service quality.
- To be responsible for communicating the overall company and departmental goals and objectives and ensuring all employees are motivated to achieving these.
- To be responsible for the welfare and wellbeing of all departmental employees, promoting the professional career development of the team.
- To be responsible for resolving all internal/external customer complaints.
- To manage maintenance issues within the department in conjunction with the maintenance manager
- To plan and manage department rotas.

For more information

**Be Inspired.**

**Be Empowered.**

**Be you.**

Manchester Marriott Hotel Piccadilly, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites.

This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to Marriott International. This is the perfect time for you to jump on board and help us shape and form our new structure.