Ecommerce Executive

We are a team of hardworking, fun and ambitious people who love what we do - and we’re great at it. With an online portfolio of three multi-million pound Ecommerce stores in the jewellery sector and another launching later this year, we have ambitious plans to continue growing the Roxoa team with the very best people.

Our team consists of a dedicated Web Development Team, Warehouse Team, Marketing and Ecommerce experts, a passionate Design Team and a Customer Services Team providing first class support. Together, we help create special moments for our customers through beautiful, expertly crafted jewellery and a forever evolving customer journey. We’re highly collaborative, professional but without the corporate mentality.

**What we offer you**:

- Hybrid working with an equipment budget to fit your setup
- A healthy work-life balance
- Regular appraisals and pay reviews
- Many team socials throughout the year: karting, mini-golf, music events, eating out, Crystal Maze experience etc
- A balanced amount of downtime to recharge with three breaks a day
- Handy on-site facilities including two fully kitted out kitchens, shower room, bike racks and on-site parking
- Multiple chill out areas to relax and unwind
- Personal development plans and training budgets for every team member
- Private healthcare and dental care, giving you support as soon as you need it
- A generous annual bonus scheme to reward hard work and effort
- An unrivalled staff discount
- Cycle to Work Scheme
- Refreshments and snacks - plenty of healthy options too
- Fun things to do: a pool table, table football, table tennis, DJ decks, games, puzzles, the list goes on
- And finally, a supportive and fun bunch to be around every day

**What we're looking for**

The role would be best suited to a technically minded individual who is a self-starter and able to manage their own workload with direction from the Head of Ecommerce.

**What you'll be doing**:

- Take ownership of the product catalogue ensuring information is kept up to date, and new products are uploaded accurately and efficiently
- Working with the Marketing Team and using data to enhance product merchandising, search engine optimisation and on-site content.
- Support the Ecommerce Director by contributing to the overall ecommerce strategy and assisting with implementing new projects and initiatives.
- Increasing sales through Conversion Rate Optimisation and A/B Testing Acting upon and responding to service desk requests for product information changes and website issues.
- Identifying and resolving problems with the stores.
- Continuous testing of the websites to ensure a frictionless customer experience
- Regular auditing and maintenance of the stores to ensure high performance and conversion
- Analyse data from Google Analytics and 1st party sources to assist with decision-making and problem-solving
- Competitor research

**Key skills you'll need**:

- Previous experience managing an ecommerce website is essential including use of the ecommerce platform (Magento, Shopify, Bigcommerce, Aero commerce, Visualsoft, etc )
- An understanding of how on-site content affects Search Engine Optimisation.
- Great Microsoft Excel and Google Sheets skills
- Ability to analyse data and provide insightful recommendations

If you’re a passionate individual, an expert in what you do, and would like to make a valued impact to Roxoa Group, we’d love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: Hybrid remote in Gateshead