Customer Focused Administrator

2 months ago


Islington, United Kingdom Recroot Ltd Full time

Recroot are looking for a Customer Focused Administrator to join our client based with Islington Council.

PRIMARY JOB FUNCTION Providing a customer focused administrative service to the Property Services Division. Customer Services Assistant will be responsible to the manager for achieving agreed performance outcomes and standards, which will be reviewed on at least an annual basis. The Customer Services Assistant is expected to be committed to the Council’s fairer Islington commitments and must demonstrate this commitment in the way they carry out their responsibilities.

DUTIES AND RESPONSIBILITIES

1. To be responsible to the Manager, for the provision of administrative and support services.

2. To provide a prompt, courteous and helpful response when dealing with queries from, or initiating contact with service users, their representatives or outside agencies.

3. Be responsible to the Manager for the provision of administrative support to the team, including opening and stamping mail, filtering/sorting/logging correspondence and electronic mail, photocopying, scanning, filing, answering the telephone, data inputting, payments and other administrative services.

4. To work with the Team to resolve enquiries and complaints as directed. 5. Organise events, as directed. Agree brief, book venue, organise catering, attend on day, facilitate as required, collect and collate feedback forms.

6. Maintain records and files, both computer and paper ensuring easy retrieval.

**Job Types**: Full-time, Temporary contract, Fixed term contract

**Salary**: £16.19 per hour

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: 826884
Expected start date: 03/04/2023


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