Customer Service Co-ordinator

2 weeks ago


Frimley, United Kingdom Personnel Selection Full time

Due to the continued success of our global business, we now need to recruit for a Service Co-ordinator to join our Head Office supporting our field based engineers on site with our clients across the UK. We are a successful, leading global provider of specialised products and engineering solutions with our UK Head Office in Camberley. We can offer Mon to Fri 37.5 working hours and a competitive salary with an extensive range of benefits including contributory pension scheme, health care, plus free parking and 25 days holiday. We can also offer hybrid working too once your initial training is completed.

This is a fast-paced role that contributes towards our company strategy of delivering the ultimate customer experience.
- Undertake regular contact with the Service Managers and Field Service Engineers to ensure all jobs are communicated correctly, especially all urgent requests.
- Planning and daily management of Field Service Engineers work schedules to include arranging engineers travel arrangements as and when required.
- Daily management of ad hoc entries for engineers work schedules e.g. holiday, sick, car services.
- Administration of Service Agreements (contracts)
- Ensure that spare parts and other relevant equipment required for the job are available on customer site in time for service visit.
- Manage and control the shipping of tools in order for the service/job to be completed.
- Send method statements and risk assessments to customers and engineers in advance of scheduled service.
- Carry out regular housekeeping on the SMS system.
- Housekeeping / filing of all relevant job paperwork in the job file location.
- Ensure all critical information is updated in the system in advance of invoicing.
- Backlog management of jobs and invoicing duties.

In return we can offer a generous starting salary plus annual bonus with 25 days holiday, free parking, Life Assurance, Health Plan, On Site Subsidised Canteen and WFH options and the opportunity to work for a global organisation who value and reward their staff. Please submit your CV asap for immediate consideration.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Work Location: One location

Reference ID: 4681/78


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