Service Co-ordinator

1 week ago


Frimley, Surrey, United Kingdom Venus Recruitment Ltd Full time

Looking for your first or second job and have good communication skills with a focus on customers? Our client is looking to appoint a Service Coordinator to join a friendly team in providing customer support to customers and engineers.

The Role involves:

  • Open and maintain key customer information by recording and uploading documents into a CRM system.
  • Monitor all service agreements to ensure visits are carried out as per contract with the Service Manager
  • Create pre planned maintenance jobs in preparation for scheduling.
  • Advising customers of scheduled visits once dates are agreed with Service Manager
  • Liaising with Engineers to coordinate visits, ensuring parts are collected prior to visits and that all paperwork is completed and submitted to the client in a timely manner
  • Review Engineer paperwork and raising any remedial actions with the appropriate internal team
  • Build sustainable relationships of trust through open and interactive communication with clients, suppliers and colleague's
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Assist with placement of orders, refunds, or exchanges
  • Review and processed the expenses and timesheets for your engineering team each month
  • Issuing documentation to clients, including service records, certificates and invoices

About You

The postholder will need to have strong prioritisation skills and be a genuine multi-tasker to effectively perform in this role.

Administrative accuracy and strong customer service skills are essential to effectively fulfil the role.

  • Proven customer support experience (retail, hospitality or office)
  • Strong phone contact handling skills and active listening
  • Familiar with windows software systems and practices
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively

Remuneration & Benefits:

- £18-24,000 Subject to experience

  • 22 days holiday a year
  • Pension

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