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Meter and Billing Administrator

4 months ago

Ely, United Kingdom Automated Systems Group Limited Full time

**Location**: Ely, Cambridge
**Type**: Permanent
**Hours**: Full time, 37.5 hours per week - Monday - Friday 8:30am - 5:00pm with one hour for lunch, unpaid.
**Salary**: £21,000 - £23,000
**Start**: ASAP

ASL (Automated Systems Group Ltd) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT. With over 9000 customers nationally, we supply the latest technology from many of the world's leading manufacturers. ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market leading quality, service and reliability.

The role of Meter and Billing Administrator is varied, with a focus on the collection and administration of meter readings and collection methods, coupled with service invoicing.

**KEY RESPONSIBILITIES**
- Co-ordinate and manage the collection and processing of meter readings to enable service invoicing.
- Assist with raising of service invoices, including Cost per Copy (CPC), periodic, minimum and rental charges.
- Manage and administer meter reading collection methods, updating the database accordingly.
- Promote automated methods for processing meter reading and service requests such as software, portals, web, etc.
- Liaise with the ASSIST team on portal support issues/requests for meter readings.
- Handle meter reading and service invoice queries through to resolution and provide information as requested, liaising with Sales Administration and Sales team.
- Processing of meter reading and service related credit notes as required.
- Administer and provide meter readings for third party service provision.
- Maintain and update service records with relevant contact information.
- Communicating with both internal and external customers.
- Support the Customer Success team where required.
- Provide additional administrative support where required.

**KEY MEASUREMENTS**
- Meeting deadlines and KPI’s.
- Acknowledgement requests and queries within 24 hours.
- Contract and invoicing management.

**SPECIAL REQUIREMENTS**
- A minimum of one years’ administrative experience.
- Strong communication and customer skills.
- A passion for providing excellent customer service.

**IN RETURN WE OFFER**:

- Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
- Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
- Excellent training & development opportunities within a growing organisation
- Life insurance
- BUPA health assessment
- Employee Assistance Programme
- Volunteering leave policy
- 10% TradePoint (B&Q) discount
- Free parking

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Ely, CB7 4EX: reliably commute or plan to relocate before starting work (required)

Work Location: In person