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Community Butterfly Volunteer Project Lead

8 months ago

King's Lynn, United Kingdom The Norfolk Hospice Tapping House Full time

MAIN DUTIES/RESPONSIBILITIES Engage with the Anne Robson Trust and attend their bespoke training which will provide the foundations with which you will set up the service. Attract and recruit a group of Community Butterfly Volunteers with support from the Hospice Voluntary Services team and the Anne Robson Trust. Ensure that the appropriate checks and assessments are undertaken with regards to volunteer recruitment in conjunction with Voluntary Services. With the support of the charity, organise and deliver Community Butterfly Volunteer training, ensuring that all mandatory requirements are met and regularly updated.

Ensure structures are in place to ensure all risk assessments are completed. Work alongside the Hospice at Home Lead in developing the service using excellent project management skills. On a day to day basis work closely with Hospice at Home staff attending patient handover briefings, and building relationships as part of the team. Build good working relationships with relevant stakeholders and internal departments to ensure smooth running of the services.

Ensure all administrative tasks are completed punctually, including recording feedback forms after each volunteer visit and data collection. Use SystmOne to manage referrals, record entries and ensuring up to date information on the patients. Manage and provide emotional support to your team of Community Butterfly Volunteers, including de-briefing after their visits, arranging regular team meetings and additional training. Attend relevant meetings, present and lead discussions and raise the profile of the Community Butterfly Volunteer service both internally and externally.

Maintain accurate data collection and produce monthly reports on service activity. Provide monthly anonymised data to the Norfolk Hospice Tapping House governance committee and Anne Robson Trust as per the Memorandum of Agreement that is in place. Ensure policies and controls for the Safeguarding of Vulnerable Adults and Children are adhered to. Become a member of the wider Anne Robson Trust Community - by attending monthly Coordinator teams calls and encouraging Community Butterfly Volunteers to join the Anne Robson Trust Volunteer Community.

General To uphold the Hospices vision and values at all times Carry out all duties in accordance with the Hospices policies and procedures including but not limited to health & safety, code of behaviour, confidentiality and equality, diversity & inclusion. Promote awareness of the Hospice, its services and its strategy. Work collaboratively and respectfully with all staff, volunteers and supporters of the Hospice. Promote and support the safeguarding of vulnerable adults, young people and children, observing and adhering the Hospices policies on safeguarding.

Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role. This job description is not intended to be exhaustive and will be reviewed periodically to ensure that the needs of the service are being met.