Security Scheduler

3 weeks ago


Harlow, United Kingdom SES Security Full time

**Security Control Room Scheduler/Operator**

**Salary: £31,100.00 per year**

**Shift Pattern - 3 Week Rolling Roster (Average 46 hours per week)**

Week 1: Monday - Friday 07:00-16:00
Week 2: Monday-Friday 10:00-19:00
Week 3: Wednesday and Thursday 19:00-07:00 & Saturday and Sunday 07:00-19:00

**Purpose of the Role**

To be the main point of contact whilst on duty for all site based operational staff and general public enquiries; filtering communications to internal departments or management in a clear and concise manner.

Ensure that the Company complies at all times with the industry standards and in accordance with company policies and procedures.

Ensure the smooth running of the various relevant business systems.

The post holder will be expected to support their team and the business in achieving the SES Values in their day to day work by being:

- Professional in approach
- Proactive and innovative
- Proud of our client services
- Putting the safety of the public first
- Promoting and growing our team

**Key Duties and Responsibilities**
- Assisting the management team with day to day administrative duties
- Responsible for maintaining accurate records within systems and ensuring reports for payroll are issued within the given timescales.
- Providing support to the Operations Management in writing of Client reports and gathering information and statistical data etc.
- Provide information by answering questions and requests from all Clients and/or operations management.
- To undertake any other reasonable duty, within your role, when requested by senior staff.
- To be familiar with and comply with all SES Group and departmental policies, procedures and guidelines.
- Ensure that all incidents are recorded, escalated and reported
- Liaise with on-site personnel and report/escalate any matters to the operations team.
- Processing requests from clients and personnel in accordance with the escalation process.
- Review, action and report on various processes including holidays, sickness, lateness and absenteeism for all existing staff as and when required within the course of your shift.
- To be aware of and work towards the SES Group mission, vision and values.

**Performance Measures**
- 6 and 12-month reviews
- Meeting Key Performance Indicators (KPI)

**Skills, Knowledge, Experience and Competencies**
- Proven experience within a control room environment Is desirable
- Good interpersonal skills, capable of communicating at all levels within the business both internal and external.
- Knowledge and understanding of Microsoft office Word, Excel, Powerpoint etc.
- Excellence customer service and the knowledge of delivering an exceptional service
- Excellent verbal and written communication skills
- Displays integrity when dealing with colleagues, customers and staff
- Actively builds and develops relationships with colleagues
- Great all-round administration skills
- Excellent attention to detail
- Excellent telephone manner
- A can-do attitude
- Knowledge of Timegate is desirable but not mandatory as training can be provided.

**Job Types**: Full-time, Permanent

**Salary**: £31,100.00 per year

**Benefits**:

- On-site parking

Licence/Certification:

- SIA Door Supervisor or Manned Guarding License (required)

Work Location: One location

Application deadline: 20/01/2023
Expected start date: 01/02/2023


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