Head of Events

3 weeks ago

Bristol, United Kingdom Dineindulge Full time

Head of Events
- _Are you an _**experienced, career driven leader**_ _with a proven ability to manage and motivate a team delivering a high level of productivity?_
- _Have you been an _**experienced hospitality manager**_ _with _**good knowledge and understanding of the food industry?**_
- _Are you looking for an _**opportunity to head up your own events**_**department**_ _with significant growth potential for a rapidly growing tech business?_
- _Are you _**calm and considered when managing change in a fast-paced environment**_ _and able to make critical decisions when necessary?_
- If so, then we have an offer an exciting role for an experienced team and customer relations manager to oversee an events department. Dineindulge is an international tech business offering a high quality private chef experience. We are the industry leader in shaping the way consumers can enjoy great food, created and served by talented chefs, by bringing the chef to the home or holiday accommodation._
- You could be the leader of an effective and dynamic team that manages client communications in the delivery of over 200 events a week to our clientele across almost a dozen countries worldwide, and still growing _

**The Dineindulge Ethos**:_Keep it simple - Do it well - Make it better - Work together_

**Links**:
**ROLE OUTLINE**

You will be responsible for leading a team of Event Managers, who are responsible for managing all client communications, from initial enquiry to post event feedback, across the UK and France. Working closely with the Chef Staffing Team, the events department ensure that all events are delivered successfully to our clientele across predominantly the UK and France, as well as several other European countries. You will be a mentor and advisor to your team and ensure their continual development as well as overseeing the customer journey and liaising with the other company departments (food development, staffing and sales) to ensure the very best in client experience.

This is a unique opportunity to be part of a **market leading business** which is changing the way consumers can enjoy hospitality. Your role will be pivotal in contributing to the **innovation and development** of the Events Department, and as a senior manager, the wider business structures.

The day to day will include:

- Management of the Events Team - personnel development, training, internal recruitment, managing rotas, appraisals (with support from HR and Operations Lead).
- Collaboration and communication with the other Senior Managers across all company departments for a cohesive and collaborative approach.
- Oversee the team in client communications and documentation of client details on the event management system.
- Ensuring all processes are being followed consistently and review these procedures if required. As well as creating and communicating new processes as the business develops.
- Communication and feedback to the staffing and food development teams for continual improvement of the product and service.
- Ensuring that H&S procedures are being followed in the internal team and wider company.
- Management and assessment of the Event Management System (EMS) as well as working with the system developers for the review and improvement in functionality for the department.
- Analysis, collation and effective communication of relevant KPI’s to the company every week.
- Continual improvement of the department and forward planning.
- Analysis and development of solutions when challenges occur.
- Demonstrating positive and motivational leadership in all elements of the role.
- Managing and presenting client resolutions in relation to client feedback.

**THE IDEAL CANDIDATE**

This role would suit a confident individual who is experienced in managing a team. Experience working in client communications is essential and requires someone with an understanding of the hospitality industry and food in particular. It can be a fast-paced environment and requires someone who is exceptionally organised and able to work under pressure. Whilst it would be beneficial to have knowledge of the French language, it is not essential as we have French speakers in the team.

In summary, we are looking for and experienced people manager with

*Experience of hospitality

*Very strong organisational skills and attention to detail

*A logical and strategic approach to work

*An ability to be decisive and have the confidence to make informed decisions whenever necessary

*A commitment to development and improvement, required for a rapidly growing business

*Excellent communication and people skills

*An ability to solve problems and remain calm and positive under pressure

*A positive and motivational leadership style

*Experience training and mentoring a team

*Knowledge of French (desirable, non-essential)

**TRAINING & DEVELOPMEMT**

As a high-level position in the business, we will need someone to be able to get integrated into the business quickly and

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