Monitoring Operative

2 weeks ago


Batley, United Kingdom Business Watch Group Full time

Are you interested in joining a fast growing, forward-thinking company and taking the next step in your career? If so read further to find out more about the role we have available.

RMS is a 24/7 alarm receiving centre that provides fire & security alarm system monitoring for installers across the UK. We are continuously growing our client base and are looking for a new team player, who is passionate about delivering first class customer service to our existing and new customers.

In return we will offer you an extensive training programme, SIA CCTV license, 33 days holiday (pro rate), Department Pay Grading structure, Career advancement, Onsite Secure Parking, Healthcare Cash Plan Scheme, Pension and an opportunity to earn extra money working overtime.

The Monitoring Operative will provide a hands-on role in delivering the Monitoring element of the RMS service to all our customers. The role is responsible for delivering world class customer service, whilst protecting, lives, property and livelihoods.

The role will be required to ensure compliance with business processes and customer requirements. The Centre handles CCTV, intruder, fire and life monitoring, along with a range of complimentary services including remote concierge and customer telephony services eg, absence reporting, as well administrative roles to ensure a smooth and effective operation.

**Role Responsibilities**
- Taking full responsibility for individual performance and development & communications
- Respond to alarms received from customer’s sites and process in accordance with practices and procedures as trained
- Answer telephone calls from internal and external customers in a professional manner and delivering on the requests
- Log service calls on the in-house programme for assigning to engineers
- Complete the shift handover providing clear and detailed information relevant to other shifts
- Complete daily and weekly checks in line with the company procedure ensuring that areas of non-compliance are raised
- Develop and maintain a thorough knowledge and understanding of the site wide emergency strategy and business recovery plans
- Deliver training with all staff concerning general operational duties and emergency procedures
- Update Sentinel with updated site information, including but not limited to, schedules, key holders, and connection information
- Identify areas for improvement in service delivery that deliver on the department ethos of simplification

Any other duties which your manager may need completing.

**Role Requirements**
- A team player with a positive and “can do” attitude to work
- Strong numerical and verbal reasoning skills
- Ability to present and communicate in a professional manner
- Good interpersonal skills, able to communicate effectively with a range of individuals and roles
- Excellent communication and administrative skills with attention to detail
- Superior customer service skills
- Existing holder of a valid SIA Supervisor License (is desirable)

Work Remotely
- No

**Job Types**: Full-time, Contract

**Salary**: Up to £19,305.00 per year

**Benefits**:

- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday
- Night shift
- Weekend availability

**Education**:

- A-Level or equivalent (preferred)

Shift availability:

- Night shift (required)

Work Location: In person


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