Technical Operative

7 months ago

Batley, United Kingdom Business Watch Group Full time

This position is 45 hours per week on a weekly rotating shift pattern of either:
07:00 - 17:00

or

08:00 - 17:30
- **Key Job Purpose**_

The Technical Operative will provide a visible and hands-on role to the RMS Monitoring function in delivering service to all RMS customers. The role is responsible for ensuring the department maintains working methods within the Gold standard accreditation guidelines.

The role will be required to ensure compliance with business processes and customer requirements for the setting up of the security and other systems. The Centre handles VSS and intruder monitoring, along with a range of complimentary services including remote concierge and customer telephony services eg. absence reporting, as well as daily, weekly and monthly administrative roles to ensure its functionality.

The role will deliver advancements in the delivery of monitoring to all customers, striving to improve the use of automation within the systems, ensuring that operators dealing with the alarms can do so in the most logical and fastest way, without having to deviate away from the Sentinel platform
- **Key Job Responsibilities**_
- Taking full responsibility for individual performance and development & communications
- Respond to alarms received from customer’s sites and process in accordance with practices and procedures as trained
- Answer telephone calls from internal and external customers in a professional manner and delivering on the requests
- Log service calls on the in-house programme for assigning to engineers
- Complete the shift handover providing clear and detailed information relevant to other shifts
- Complete daily and weekly checks in line with the company procedure ensuring that areas of non-compliance are raised
- Develop and maintain a thorough knowledge and understanding of the site wide emergency strategy and business recovery plans
- Deliver training with all staff concerning general operational duties and emergency procedures
- Update Sentinel with updated site information, including but not limited to, schedules, key holders, and connection information
- Set up sites and systems on the monitoring platform
- Set up systems on Calipsa and CheckMyVSS, using the tools of each to their full ability
- Provide technical support to third party installers, including but not limited to troubleshooting and proposing better ways of system set up
- Develop and maintain a full understanding of all setup aspects on Sentinel, implementing any improvements in the way that we work
- Identify areas for improvement in service delivery that deliver on the department ethos of simplification
- Any other duties which your manager may need completing.
- **Essential Requirements for the job**_
- A team player with a positive and “can do” attitude to work
- Strong numerical and verbal reasoning skills
- Ability to present and communicate in a professional manner
- Good interpersonal skills, able to communicate effectively with a range of individuals and roles
- Excellent communication and administrative skills with attention to detail
- Superior customer service skills
- **Desirable requirements for the job**_
- Existing holder of a valid SIA Supervisor License

**Salary**: From £10.95 per hour

Expected hours: 45 per week

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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