Experienced Protection Adviser

3 months ago

London, United Kingdom Foxtons Full time

**About The Role**:
We're currently looking for an experienced Protection Adviser to provide protection advice and various other services related to the home buying process to Alexander Hall’s customers. With an extremely high emphasis on customer service, Alexander Hall is very well known throughout the mortgage and protection industry, winning 11 industry awards in the last 2 years alone We also have a first class reputation for investing in the development of our people, achieving an employee engagement score 12% above the UK average. If you're an experienced Protection Adviser looking for more opportunity, higher earning potential and a better working environment, get in touch with us today to hear more about this role.

**TASKS & DUTIES**:

- Achieve personal sales results
- Adhere to principles of Treating Customers Fairly
- Comply with company T&C, Compliance and submission standards
- Maintain daily structure
- Build relationship with referring mortgage advisers

**MEASUREMENTS**:

- Protection case volumes
- KPIs - file audit grades, test results, case vetting
- RBM grade
- Client feedback
- Level of referrals from mortgage advisers
- Qualification for quarterly TCF bonus

**LOCATION**:
This role will involve a combination of remote working from home and working from our Central London office in Holborn.

**About You**:
**SKILLS REQUIRED**:

- Accuracy and attention to detail
- Able to multi-task and work to prescribed deadlines
- Good organisational skills
- Able to work with mínimal levels of supervision
- Strong communication and interpersonal skills
- Competent computer literacy
- Be consistent with Alexander Hall’s cultural values of hard work, integrity and collaboration
- A positive attitude
- Service driven
- Problem solver
- Advanced phone etiquette

**About The Company**:
Alexander Hall has been providing expert mortgage advice since 1992 and in this time has grown to become one of the leading mortgage brokers in the UK, with operations throughout the capital. Our expert advisers are highly trained to offer a flexible and friendly service, giving our customers access to exclusive products from the market's top lenders. We strive to make the process of finding a mortgage as simple and stress-free as possible for our customers and we achieve this through a unique combination of expert knowledge, leading technology, and access to a wide range of products to suit a variety of needs and situations.

As well as having a five-star Trustpilot review score, we are regularly recognised for our customer success and receive multiple awards in relation to our high standards and professionalism.

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