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Experienced Protection Specialist

2 months ago

London, Greater London, United Kingdom Foxtons Full time
About The Role We're seeking an experienced Protection Adviser to provide expert protection advice and services related to the home buying process to our customers. With a strong emphasis on customer service, we're known for our high standards and professionalism, having won multiple industry awards in recent years. We also invest in the development of our people, achieving an employee engagement score above the UK average. Key Responsibilities: • Achieve personal sales results • Adhere to principles of Treating Customers Fairly • Comply with company T&C, Compliance and submission standards • Maintain daily structure • Build relationships with referring mortgage advisers Performance Metrics: • Protection case volumes • KPIs – file audit grades, test results, case vetting • RBM grade • Client feedback • Level of referrals from mortgage advisers • Qualification for quarterly TCF bonus Work Environment: This role involves a combination of remote working from home and working from our Central London office in Holborn. About You Required Skills: • Accuracy and attention to detail • Ability to multi-task and work to prescribed deadlines • Good organisational skills • Ability to work with minimal levels of supervision • Strong communication and interpersonal skills • Competent computer literacy • Consistency with our cultural values of hard work, integrity and collaboration • Positive attitude • Service driven • Problem solver • Advanced phone etiquette About The Company Alexander Hall has been providing expert mortgage advice since 1992 and has grown to become one of the leading mortgage brokers in the UK. Our expert advisers are highly trained to offer a flexible and friendly service, giving our customers access to exclusive products from top lenders. We strive to make the mortgage process as simple and stress-free as possible for our customers, using a unique combination of expert knowledge, leading technology, and access to a wide range of products.