See more Collapse

Bmw & Mini Customer Service Apprentice - Service

4 weeks ago

Crawley, United Kingdom Vines Group Full time

**Hours**: 45 hours per week Monday - Friday NO WEEKENDS
- Vines Group are a private family owned business with retailers across Surrey and Sussex; in 2020 we celebrated 40 years in association with BMW and MINI.
- This is an exciting and challenging opportunity for you to begin your journey to becoming a qualified BMW and MINI Service Advisor. You will achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
- Most of your 12 month apprenticeship will be on-the job training based at our centre with a mentor within the department to oversee your work-based learning. A BMW representative will also visit you usually on a 12 weekly basis to set performance targets and ensure any development needs are being met.- The classroom sessions will be offsite and delivered at the BMW Group Training Academy based in Reading, Berkshire. You will also receive the added benefit of Functional Skills support during their programme if required.- On successful completion of the Advanced Apprenticeship, the qualifications attained will be:
- IMIAL Level 2 Diploma in Customer Service
- IMIAL Level 3 Diploma in Customer Service
- BMW Service Advisor Accreditation
- Your qualifications don't stop there Following on from completion of the apprenticeship, you will have a fantastic foundation to continue your career within the automotive industry.**To read some of our current Apprentices stories, please**
**click here**
**.**

Key Responsibilities
- As an Apprentice Service Advisor at Vines you will be responsible for exceptional customer service, ensuring the customer is kept fully informed of the progress of their service and professionally resolving any issues that may arise.Skills Knowledge and Expertise
- Excellent communication skills
- Desire and commitment to learn with an interest in development and progression
- Passionate about the automotive industry
- Hardworking
- Excellent attendance and timekeeping
- Reliable
- Enjoys being part of a team with the ability to use own initiative
- Must have a ‘can do’ attitude

**Application Criteria**- English
- Maths

**Benefits**:

- Our staff work hard, so it’s important we have rewards in place which allow them to look after their health and wellbeing out of work. Vines certainly have one of the best staff benefits packages in the industry.**Financial**
- Car leasing opportunities for friends and family through a third-party provider
- Employee and customer referral scheme
- Cycle to Work Scheme
- Once qualified you will be eligible for our uncapped and achievable bonus scheme

**Health and Wellness**
- 24 days a year (plus bank holidays) increasing to 29 days based on your length of service
- Plus, your Birthday off each year
- Health Care Cash Plans funded by Vines

**Environment**
- Fantastic work environment with newly refurbished staff canteens and outdoor break facilities

**Growth**
- Further training qualifications through the dedicated BMW Group Training Academy in Reading, Berkshire
- Career paths and succession planning are encouraged across all levels of the business

About Vines Group

As well as having the opportunity to work for the iconic BMW and MINI brands you will be part of a successful privately-owned business where our people are our greatest asset.

Our mission is
_‘to inspire each other to delight our customers’_, we do this through our ‘Winning Together’ brand values;
- Working as One Team
- Being Warm and Welcoming
- Doing what you say you will do

We believe it’s these values which makes us successful.

We all want to be proud of the company we work for and Vines have a great reputation of just that. We want people that not only share our commitment to working hard, but also a commitment to each other. That's why we want individuals that share in one another's success, and have a true belief in what they do.

We have other current jobs related to this field that you can find below

  • Bmw & Mini Service Advisor

    7 days ago

    Crawley, United Kingdom Vines Group Full time

    NO WEEKENDS! Do you want the weekends free to you enjoy the things you love? Our family feel culture is at the heart of every business decision, so this is just one of the great benefits we offer our Aftersales team employees.- Are you passionate about luxury cars and providing exceptional customer service?- As a Service Advisor at Vines, you will play a...

  • Bmw & Mini Service Advisor

    2 weeks ago

    Crawley, United Kingdom Vines Group Full time

    NO WEEKENDS! Do you want the weekends free to you enjoy the things you love? Our family feel culture is at the heart of every business decision, so this is just one of the great benefits we offer our Aftersales team employees.- Are you passionate about luxury cars and providing exceptional customer service?- As a Service Advisor at Vines, you will play a...

  • Bmw & Mini Service Advisor

    4 weeks ago

    Crawley, United Kingdom Vines Group Full time

    NO WEEKENDS! Do you want the weekends free to you enjoy the things you love? Our family feel culture is at the heart of every business decision, so this is just one of the great benefits we offer our Aftersales team employees.- Are you passionate about luxury cars and providing exceptional customer service?- As a Service Advisor at Vines, you will play a...

  • Bmw & Mini Service Advisor

    4 weeks ago

    Crawley, United Kingdom Vines Group Full time

    NO WEEKENDS! Do you want the weekends free to you enjoy the things you love? Our family feel culture is at the heart of every business decision, so this is just one of the great benefits we offer our Aftersales team employees.- Are you passionate about luxury cars and providing exceptional customer service?- As a Service Advisor at Vines, you will play a...

  • Bmw Host

    3 weeks ago

    Crawley, United Kingdom Vines Group Full time

    Vines of Gatwick have an exciting opportunity to join the team as a BMW Host. Vines Group are a private family owned business with retailers across Surrey and Sussex; in 2020 we celebrated 40 years in association with BMW and MINI.- Are you passionate about customer service? Here at Vines we believe our customers are everything that's why you’ll offer...

  • Apprentice Service Advisor

    2 weeks ago

    Crawley, West Sussex, United Kingdom Harwoods Ltd Full time

    JOB PURPOSE The role of the Apprentice Service Advisor is to: è Gain an understanding and knowledge of all aspects of the vehicle service department, throughout a period of introduction. Service department Aftersales Manager KEY RESPONSIBILITIES è To handle customer enquiries and queries promptly and efficiently. è Maintain high levels of...

  • Apprentice Service Advisor

    4 weeks ago

    Crawley, United Kingdom Harwoods Ltd Full time

    JOB PURPOSE The role of the Apprentice Service Advisor is to: è Gain an understanding and knowledge of all aspects of the vehicle service department, throughout a period of introduction. Service department Aftersales Manager KEY RESPONSIBILITIES è To handle customer enquiries and queries promptly and efficiently. è Maintain high levels of...

  • Apprentice Service Advisor Crawley Volvo

    3 weeks ago

    Crawley, United Kingdom Harwoods Group Full time

    JOB PURPOSE The role of the Apprentice Service Advisor is to: Gain an understanding and knowledge of all aspects of the vehicle service department, throughout a period of introduction. Department/Business/Location: Service department Reports to: Aftersales Manager KEY RESPONSIBILITIES To handle customer enquiries and queries promptly and...

  • Bmw Used Car Sales Support

    2 weeks ago

    Crawley, United Kingdom Vines Group Full time

    NO SUNDAYS! - Do you thrive in a fast-paced environment and enjoy working with a diverse team? We're seeking a motivated individual to join our team as a Used Car Sales Support. If you're ready to take your career to the next level in the automotive industry, this opportunity is for you! - As our BMW car sales support you will work with the General Sales...

  • Product Expert

    4 weeks ago

    Crawley, United Kingdom Vines Group Full time

    Vines of Gatwick have an exciting opportunity for a MINI Product Expert to join the sales team. As our MINI Expert, you would be responsible for sharing your passion and knowledge for MINI products with our customers. - If you would describe yourself as energetic, proactive and passionate about giving every customer a great ‘Genie experience.’ This could...

  • Apprentice Customer Services Executive

    1 week ago

    Crawley, United Kingdom Seetec Full time

    ILG are looking for an Apprentice Customer Services Executive based at their head office in East Grinstead. You will develop skills to deliver high-quality customer service, influence the customer experience and increase customer satisfaction. You will be working towards your customer service specialist, level 3 qualification. Responsible for resolving day...

  • Apprentice Business Administration/customer Service

    3 weeks ago

    Crawley, United Kingdom ABLE TO: Full time

    **Customer Service/Business Administration** - Deliver high quality products and services to the customers of their organisation. The apprentice’s actions will influence the customer experience and their satisfaction. - Key responsibilities include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems,...

  • Service Administrator

    2 weeks ago

    Crawley, West Sussex, United Kingdom Harwoods Ltd Full time

    JOB PURPOSE The role of the Service Administrator is to: è Be responsible for all administrative aspects of the service department, in accordance with company and franchise processes and policies. Service Aftersales Manager Direct Reports: KEY RESPONSIBILITIES è Record vehicle detail and customer requirements accurately and effectively. è...

  • Garden Services Apprentice

    5 days ago

    Crawley, United Kingdom The Guinness Partnership Full time

    **About the role** We have an exciting opportunity for a Garden Services Apprentice covering Crawley and the local surrounding areas. Your hours of work will be Monday to Friday (35 hours per week) between 08:00am - 4:00pm. You will be supported by Guinness staff to undertake the role of Garden Services Apprentice. You will be committed to complete your...

  • Repairs Customer Service Advisor

    2 weeks ago

    Crawley, West Sussex, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Repairs Call Handler Location of the job : Crawley, RH10 Contract type : Temp maternity cover Weekly hours : 42.5 hours per week Working hours : Monday-Friday Start date : ASAP Job Purpose The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, raising...

  • Customer Experience

    2 weeks ago

    Crawley, West Sussex, United Kingdom Harwoods Full time

    Sales Executive benefits package for 2024 at Crawley Audi 25 days annual leave + 8 Bank Holidays. Company pension scheme Employee referral programme Working Pattern and applicable rotas Annual bonus potential Company Car – BIK Scheme Manufacturer training Follow precisely and consistently the manufacturer sales process including meeting enquiry...

  • Apprentice Warehouse

    4 weeks ago

    Crawley, United Kingdom Motor Parts Direct Ltd Full time

    I am looking for someone who is hard working and would like an opportunity to be an apprentice for a motor parts company in their busy warehouse This Branch is working at a very fast pace so requires someone who is very organised. key responsibilities - To assist the branch manager to motivate customer delivery staff, and to implement excellent customer...

  • IT & Service Desk Apprentice

    3 weeks ago

    Crawley, United Kingdom ITDS Managed Services Ltd Full time

    **JOB SPECIFICATION** **Job Title**:IT Service Desk Apprentice **Reporting to**:IT & Service Desk Manager / Service Desk Lead **Business Unit**: ITDS Managed Services Limited **Department**: Managed Services Support **Job Purpose**: To join the ITDS Managed Services IT & MPS service desk to train as a 1st line support technician role covering both...

  • Service Advisor 4 Day Week Crawley Jlr

    4 weeks ago

    Crawley, United Kingdom Harwoods Group Full time

    **Calling All Experienced Automotive Service Advisors** ** 25 days annual leave + Bank Holidays!** ** FREE onsite parking!** ** State of the Art Jaguar Land Rover ARCH facility!** **Hours: 07.30 - 18.30 Tues - Thurs (alternate Monday and Friday off)** JOB PURPOSE The role of the Service Advisor is to: - Be the point of contact for customers requiring...

  • Electoral Services Officer

    4 weeks ago

    Crawley, United Kingdom Service Care Solutions Full time

    Job Title: Electoral Services Officer Location of the job: Crawley, RH10 Contract type: temp for around 2 months Weekly hours: 37 hours per week Working hours: Monday-Friday Start date: ASAP Job Purpose To provide efficient and effective electoral administration, ensuring that all processes are well managed, open and transparent, comply with...