Service Advisor/csr

4 months ago

Coventry, United Kingdom Volvo Truck and Bus South & East Full time

**Service Advisor/CSR - Coventry**

**Salary up to £28k + bonus + overtime**

**Rotating weekly shift pattern - Monday to Friday**
**Week 1 - 0600hrs to 1400hrs**
**Week 2 - 1000hrs to 1800hrs**
**1 in 4 Saturdays 0700hrs to 1200hrs**

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines.
Working for the Group you will be part of a global and diverse team of highly skilled professionals working with energy, passion and respect for the individual to become the world leader in sustainable transport solutions

**Benefits of working for us**:

- Competitive salary with potential to earn overtime
- Bonus Scheme
- 25 days holiday + bank holidays raising to 30 days
- Pension and Life Assurance
- Health Cash Plan
- Employee Assistance Programme (wellness, mindfulness & counselling)
- Employee perks scheme - offering discounts on a range of services including retail and leisure
- Plus much more

**Your Role**:
As a Customer Service Representative you will be the interface between the Customer and the Dealerpoint. You will ensure consistently high levels of customer service are provided and will contribute to increased customer satisfaction and ultimately the overall success of the Dealerpoint. As single point of contact for the customer, providing relevant, accurate and timely ensuring that customer expectations are managed at all times.

**Your Responsibilities**:

- To manage the Reception area and be the main point of contact for customers
- Responsible for the planning, scheduling and maintenance of customer service plans and workshop planner
- Confirming and booking of MOT’s, planned and unscheduled work with customers in line with VOSA requirements
- Responsible for preparation of quotes, ensuring customer authorisation is received prior to work being undertaken
- Proactively up-sell products and services to the customers, gaining agreement through selling the benefits of identified repair solutions in a professional manner
- Preparation and provision of invoices to customers at point of vehicle collection, resolve any queries or objections on a timely basis.

**Required Knowledge and Experience**:

- Able to work in an organised & methodical manner in a fast moving environment
- Have excellent communication and negotiation skills
- Able to identify customers’ needs & propose appropriate solutions
- A proactive approach which ensures that customer’s expectations are met and exceeded.
- To be able to remain calm and patient in a dynamic business environment
- An understanding of Operators licence and laws and regulations would be of a benefit but is not essential as training will be provided

If you are interested in joining an organisation that is leading the way in Transport Solutions, invests in and values staff development and gives you the opportunity to take real ownership then this is the Company for you.

**Click Apply**

**About Us...**

The **Volvo Trucks** brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

Reference ID: CSR Coventry

**Job Types**: Full-time, Permanent

**Salary**: Up to £28,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

Work Location: In person

Reference ID: CSR Coventry

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