Csr

6 months ago

Coventry, United Kingdom Volvo Trucks Full time

CSR

**Location**:Coventry, GB, CV3 4PW**Position Type**:Professional- CSR - Coventry- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.**Your role**
As a Customer Service Representative you will be the interface between the Customer and the Dealerpoint. You will ensure consistently high levels of customer service are provided and will contribute to increased customer satisfaction and ultimately the overall success of the Dealerpoint. As single point of contact for the customer, providing relevant, accurate and timely ensuring that customer expectations are managed at all times.

**Responsibilities will include**:

- To manage the Reception area and be the main point of contact for customers
- Responsible for the planning, scheduling and maintenance of customer service plans and workshop planner
- Confirming and booking of MOT’s, planned and unscheduled work with customers in line with VOSA requirements
- Responsible for preparation of quotes, ensuring customer authorisation is received prior to work being undertaken
- Proactively up-sell products and services to the customers, gaining agreement through selling the benefits of identified repair solutions in a professional manner
- Preparation and provision of invoices to customers at point of vehicle collection, resolve any queries or objections on a timely basis.

**What’s in it for you?**

**Benefits of working for us**:

- Competitive salary with overtime available
- Bonus Scheme
- 25 days holiday + bank holidays raising to 30 days
- Enhanced Maternity/Paternity leave
- Pension and Life Assurance
- Health Cash Plan
- Employee Assistance Programme (wellness, mindfulness & counselling)
- Employee perks scheme - offering discounts on a range of services including retail and leisure
- Plus much more

**Your knowledge & experience?**
- Able to work in an organised & methodical manner in a fast moving environment
- Have excellent communication and negotiation skills
- Able to identify customers’ needs & propose appropriate solutions
- A proactive approach which ensures that customer’s expectations are met and exceeded.
- To be able to remain calm and patient in a dynamic business environment
- An understanding of Operators licence and laws and regulations would be of a benefit but is not essential as training will be provided
If you are interested in joining an organisation that is leading the way in Transport Solutions, invests in and values staff development and gives you the opportunity to take real ownership then this is the Company for you
- **Who we are and what we believe in**-
- At **Volvo Trucks** you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.**Job Category**:Sales & Services**Organization**:Volvo Trucks**Travel Required**:No Travel Required**Requisition ID**:6148**View All Jobs**

**Do we share the same aspirations?**

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

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