Outpatient Administrator Fracture Clinic

5 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

This is an exciting opportunity within the Trauma and Orthopaedic Fracture Clinic on Gateway B at the NHS Treatment Centre. This 30 hours/per week Outpatient Administrator role will be worked over Monday, Tuesday, Wednesday, Thursday and Friday 6 hours per day and a variety of day time shifts.

Fracture clinic is extremely fast paced and is the busiest outpatient clinic within NUH as we can see up to 200 patients per day. This provides a great environment for learning and developing.

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Working as part of the outpatient team the role will involve providing high quality admin support covering both reception and back office duties.

Booking patients in on reception.

Booking follow ups.

Adding referrals from ED, the Urgent Care Centre and GP practices. and booking appointments for new patients in a timely manner.

Reducing & cancelling clinics.

Dealing with enquiries face to face or on the telephone.

Clinic prep.

Use your own initiative and respond to queries within and outside of the Organisation with a professional manner to patients, relatives and staff. You will present a professional and polite attitude at all times.

You will have excellent customer service skills and be committed to providing a first class service. You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm in a fast paced clinic environment.

You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages.

All members of the outpatient administrator team share all tasks and responsibilities providing a well balanced and equal work place.

Be responsible for arranging partial booking follow up appointments.

Using Medway PAS or any other relevant electronic booking systems arrange appointments for new and follow up clinics, as instructed by the directorate management team medical/nursing staff.

Reduce and cancel clinics

Arrange transport as necessary

Ensure Referral to treatment patient data quality is accurate at all times.

Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.

Manage the demand and capacity within the standard operating practice taking decision to escalate to the directorate management team any capacity issues

Managing the national choose and book system. Ensure all slots are set up within choose and book and polled according to directorate capacity plan

Ensure all referrals are logged and booked in a timely manner meeting the standards in the NUH Access Policy.

Responds to any temporary day to day demand and capacity updates required in Medway

Print appointment/procedure confirmation letters as necessary and send to patients with the relevant information leaflets promptly.

Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.

Notify Outpatient Co-Ordinator or designated person of any patients who fail to attend their appointment who will take necessary action in line with department and/or Trust policies.

Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times

Distributing and opening in-coming mail timely and dealing with appropriately.

Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.

  • Outpatient Administrator Fracture Clinic

    5 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 3 **Main area** - Trauma and Orthopaedics **Grade** - Band 3 **Contract** - Permanent **Hours** - Part time - 30 hours per week (Various shifts including 9.00am - 3.00pm, 10.00am - 4.00pm and 11.00am - 5.00pm) **Job ref** - 164-5346282 **Site** - Fracture Clinic Gateway B Treatment Centre **Town** - Nottingham **Salary** - £22,816 - £24,336...

  • Outpatient Administrator Fracture Clinic

    5 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    This is an exciting opportunity within the Trauma and Orthopaedic Fracture Clinic on Gateway B at the NHS Treatment Centre. This 30 hours/per week Outpatient Administrator role will be worked over Monday, Tuesday, Wednesday, Thursday and Friday 6 hours per day and a variety of day time shifts. Fracture clinic is extremely fast paced and is the busiest...

  • Fracture Clinic Administrator

    5 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    We are looking for a dynamic, hardworking and enthusiastic individual to work as administrative support to the Fracture Clinic management team. The post is an essential part of reducing the administrative burden on our Sisters. The main duty of the post will be to efficiently and effectively manage the administrative support to the Sister to ensure the...

  • Fracture Clinic Administrator

    7 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

    To assist Sister/Deputy Sister with the smooth running of the Fracture Clinic. Please refer to job description and person specification for role requirements. Please contact Sister for an informal chat and a visit to meet our wonderful fracture clinic team.

  • Fracture Clinic Administrator

    6 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    3 **Main area** - trauma and orthopeadics **Grade** - 3 **Contract** - Permanent **Hours** - Part time - 22.5 hours per week (3 days per week 8-4) **Job ref** - 164-522108-B **Site** - Queens Medical Centre -Treatment centre **Town** - Nottingham **Salary** - £22,816 - £24,336 pro-rata **Salary period** - Yearly **Closing** - Today at 23:59 Job...

  • Trainee Fracture Clinic Casting Practitioner

    5 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Fracture clinic are excited to announce a vacancy for a Trainee Orthopaedic Casting Practitioner. Are you self - motivated and looking to work in a fast paced clinic where no day is ever the same. You will be joining a friendly and supportive team, who work closely with a variety of different disciplines within Trauma and Orthopaedics. Our Fracture Clinic...

  • Trainee Fracture Clinic Casting Practitioner

    5 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Fracture Clinic are excited to announce a vacancy for a Trainee Orthopaedic Casting Practitioner. Are you self - motivated and looking to work in a fast paced clinic where no day is ever the same. You will be joining a friendly and supportive team, who work closely with a variety of different disciplines within Trauma and Orthopaedics. Our Fracture Clinic...

  • Trainee Fracture Clinic Casting Practitioner

    6 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

    Please take the time to read the Job Description and Person Specification attached to this advert The post holder will be required to meet the care needs of orthopaedic patients attending Fracture clinic from a Casting Practitioner perspective. To provide high quality patient focused service for orthopaedic patients, both within the clinic and throughout the...

  • Therapies Outpatient Administrator

    5 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    This is an exciting opportunity within Therapy & Rehabilitation Services, Clinical Support Division based at QMC. The Outpatient Administrators core working days are Monday to Friday, with shift patterns between 7:45am-5:00pm. The Outpatient Administration service is part of Therapies and Rehabilitation Services, which is one of the Directorates that...

  • Outpatient Administrator

    5 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    This is an excellent opportunity to join the Therapy & Rehabilitation Outpatient Admin Service, Clinical Support Division based at City Hospital. The Outpatient Administrators core working days are Monday to Friday, with shift patterns between 7:45am-5:00pm. You will have excellent customer service skills and be committed to providing a first class service....

  • Outpatient Administrator

    5 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    This is an excellent opportunity to join the Therapy & Rehabilitation Outpatient Admin Service, Clinical Support Division based at City Hospital. The Outpatient Administrators core working days are Monday to Friday, with shift patterns between 7:45am-5:00pm. You will have excellent customer service skills and be committed to providing a first class service....

  • Outpatient Administrator

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

    Job SummaryThis is an exciting opportunity to work within the Therapy & Rehabilitation Services, Clinical Support Division at Nottingham University Hospitals NHS Trust. The successful candidate will be responsible for providing administrative support to the team, ensuring the smooth running of outpatient clinics and services.Main DutiesMaintain accurate and...

  • Outpatient Administrator

    2 days ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

    Job summary An opportunity has arisen for part-time Band 3 Outpatient Administrator working within the Nottingham University Hospitals Renal Outpatient Administration Office based at the City campus. Please familiarise yourself with the full Job Description and Person Specification documents attached to this advert. The post holder will be required...

  • Therapies Outpatient Administrator

    5 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    This is an exciting opportunity within Therapy & Rehabilitation Services, Clinical Support Division based at QMC. The Outpatient Administrators core working days are Monday to Friday, with shift patterns between 7:45am-5:00pm. Working for your organisation With over 17,000 staff, we are one of the biggest employers in the city with a central role in...

  • Outpatient Administrator

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

    Job SummaryThis is an exciting opportunity to work within the Therapy & Rehabilitation Services, Clinical Support Division at Nottingham University Hospitals NHS Trust. The successful candidate will be responsible for providing administrative support to the team, ensuring the smooth running of outpatient clinics and maintaining accurate records.Main...

  • Therapies Outpatient Administrator

    5 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    This is an exciting opportunity within Therapy & Rehabilitation Services, Clinical Support Division based at QMC. The Outpatient Administrators core working days are Monday to Friday, with shift patterns between 7:45am-5:00pm. [03/07 11:26] Brown Laura 9 (Human Resources) Working for your organisation With over 17,000 staff, we are one of the biggest...

  • Therapies Outpatient Administrator

    7 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

    **Key tasks are**: Booking/amending/cancelling patient appointments Reception cover Answering patient queries by phone and email Registering new patients Processing of Legal requests Management of team email inboxes Liaising with colleagues and clinical staff to amend diaries General administration of Outpatient Clinics In addition to the above, you need to...

  • Outpatient Appointments Administrator

    5 months ago

    Nottingham, United Kingdom Spire Healthcare Full time

    **Outpatient Appointments Administrator | Outpatients | Spire Nottingham - Tollerton | Full Time | Permanent | £22,327.50 per annum plus excellent benefits** At Spire Nottingham we have an exciting opportunity for an Administrator to join our team as an Outpatient Appointments Administrator. This is an excellent opportunity to develop a career in...

  • Outpatient Administrator

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

    Job SummaryThis is an exciting opportunity to work within the Clinical Support Division at Nottingham University Hospitals NHS Trust. As an Outpatient Administrator, you will be responsible for providing administrative support to the Therapy & Rehabilitation Services team.Main DutiesThe post holder will be required to work within the Therapy Services...

  • Outpatient Administrator

    6 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    An opportunity has arisen for a permanent full time Band 3 Outpatient Administrator within the Orthoptic and Optometry service at Queen's Medical Centre. Main duties of the job in addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert. Close liaison with...