Outpatient Administrator Fracture Clinic

7 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

This is an exciting opportunity within the Trauma and Orthopaedic Fracture Clinic on Gateway B at the NHS Treatment Centre. This 30 hours/per week Outpatient Administrator role will be worked over Monday, Tuesday, Wednesday, Thursday and Friday 6 hours per day and a variety of day time shifts.

Fracture clinic is extremely fast paced and is the busiest outpatient clinic within NUH as we can see up to 200 patients per day. This provides a great environment for learning and developing.

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Working as part of the outpatient team the role will involve providing high quality admin support covering both reception and back office duties.

Booking patients in on reception.

Booking follow ups.

Adding referrals from ED, the Urgent Care Centre and GP practices. and booking appointments for new patients in a timely manner.

Reducing & cancelling clinics.

Dealing with enquiries face to face or on the telephone.

Clinic prep.

Use your own initiative and respond to queries within and outside of the Organisation with a professional manner to patients, relatives and staff. You will present a professional and polite attitude at all times.

You will have excellent customer service skills and be committed to providing a first class service. You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm in a fast paced clinic environment.

You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages.

All members of the outpatient administrator team share all tasks and responsibilities providing a well balanced and equal work place.

Be responsible for arranging partial booking follow up appointments.

Using Medway PAS or any other relevant electronic booking systems arrange appointments for new and follow up clinics, as instructed by the directorate management team medical/nursing staff.

Reduce and cancel clinics

Arrange transport as necessary

Ensure Referral to treatment patient data quality is accurate at all times.

Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.

Manage the demand and capacity within the standard operating practice taking decision to escalate to the directorate management team any capacity issues

Managing the national choose and book system. Ensure all slots are set up within choose and book and polled according to directorate capacity plan

Ensure all referrals are logged and booked in a timely manner meeting the standards in the NUH Access Policy.

Responds to any temporary day to day demand and capacity updates required in Medway

Print appointment/procedure confirmation letters as necessary and send to patients with the relevant information leaflets promptly.

Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.

Notify Outpatient Co-Ordinator or designated person of any patients who fail to attend their appointment who will take necessary action in line with department and/or Trust policies.

Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times

Distributing and opening in-coming mail timely and dealing with appropriately.

Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.

  • Outpatient Administrator Fracture Clinic

    6 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 3 **Main area** - Trauma and Orthopaedics **Grade** - Band 3 **Contract** - Permanent **Hours** - Part time - 30 hours per week (Various shifts including 9.00am - 3.00pm, 10.00am - 4.00pm and 11.00am - 5.00pm) **Job ref** - 164-5346282 **Site** - Fracture Clinic Gateway B Treatment Centre **Town** - Nottingham **Salary** - £22,816 - £24,336...

  • Outpatient Administrator Fracture Clinic

    6 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    This is an exciting opportunity within the Trauma and Orthopaedic Fracture Clinic on Gateway B at the NHS Treatment Centre. This 30 hours/per week Outpatient Administrator role will be worked over Monday, Tuesday, Wednesday, Thursday and Friday 6 hours per day and a variety of day time shifts. Fracture clinic is extremely fast paced and is the busiest...

  • Trainee Fracture Clinic Casting Practitioner

    6 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Fracture Clinic are excited to announce a vacancy for a Trainee Orthopaedic Casting Practitioner. Are you self - motivated and looking to work in a fast paced clinic where no day is ever the same. You will be joining a friendly and supportive team, who work closely with a variety of different disciplines within Trauma and Orthopaedics. Our Fracture Clinic...

  • Trainee Fracture Clinic Casting Practitioner

    6 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Fracture clinic are excited to announce a vacancy for a Trainee Orthopaedic Casting Practitioner. Are you self - motivated and looking to work in a fast paced clinic where no day is ever the same. You will be joining a friendly and supportive team, who work closely with a variety of different disciplines within Trauma and Orthopaedics. Our Fracture Clinic...

  • Trainee Fracture Clinic Casting Practitioner

    7 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

    Please take the time to read the Job Description and Person Specification attached to this advert The post holder will be required to meet the care needs of orthopaedic patients attending Fracture clinic from a Casting Practitioner perspective. To provide high quality patient focused service for orthopaedic patients, both within the clinic and throughout the...

  • Therapies Outpatient Administrator

    7 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    This is an exciting opportunity within Therapy & Rehabilitation Services, Clinical Support Division based at QMC. The Outpatient Administrators core working days are Monday to Friday, with shift patterns between 7:45am-5:00pm. The Outpatient Administration service is part of Therapies and Rehabilitation Services, which is one of the Directorates that...

  • Outpatient Administrator

    6 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    This is an excellent opportunity to join the Therapy & Rehabilitation Outpatient Admin Service, Clinical Support Division based at City Hospital. The Outpatient Administrators core working days are Monday to Friday, with shift patterns between 7:45am-5:00pm. You will have excellent customer service skills and be committed to providing a first class service....

  • Outpatient Administrator

    7 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    This is an excellent opportunity to join the Therapy & Rehabilitation Outpatient Admin Service, Clinical Support Division based at City Hospital. The Outpatient Administrators core working days are Monday to Friday, with shift patterns between 7:45am-5:00pm. You will have excellent customer service skills and be committed to providing a first class service....

  • Administrative Assistant

    1 week ago

    Nottingham, Nottingham, United Kingdom Wales Medicines Strategy Group Full time

    Job Title: Administrative Assistant - Outpatient ServicesThis role involves providing administrative support to our outpatient services team, ensuring the smooth operation of clinic services. The ideal candidate will have previous experience of working within an outpatient environment and possess excellent communication skills.The job includes:Booking...

  • Therapies Outpatient Administrator

    7 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    This is an exciting opportunity within Therapy & Rehabilitation Services, Clinical Support Division based at QMC. The Outpatient Administrators core working days are Monday to Friday, with shift patterns between 7:45am-5:00pm. Working for your organisation With over 17,000 staff, we are one of the biggest employers in the city with a central role in...

  • Therapies Outpatient Administrator

    7 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    This is an exciting opportunity within Therapy & Rehabilitation Services, Clinical Support Division based at QMC. The Outpatient Administrators core working days are Monday to Friday, with shift patterns between 7:45am-5:00pm. [03/07 11:26] Brown Laura 9 (Human Resources) Working for your organisation With over 17,000 staff, we are one of the biggest...

  • Therapies Outpatient Administrator

    8 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

    **Key tasks are**: Booking/amending/cancelling patient appointments Reception cover Answering patient queries by phone and email Registering new patients Processing of Legal requests Management of team email inboxes Liaising with colleagues and clinical staff to amend diaries General administration of Outpatient Clinics In addition to the above, you need to...

  • Outpatient Appointments Administrator

    6 months ago

    Nottingham, United Kingdom Spire Healthcare Full time

    **Outpatient Appointments Administrator | Outpatients | Spire Nottingham - Tollerton | Full Time | Permanent | £22,327.50 per annum plus excellent benefits** At Spire Nottingham we have an exciting opportunity for an Administrator to join our team as an Outpatient Appointments Administrator. This is an excellent opportunity to develop a career in...

  • Outpatient Administrator

    7 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    An opportunity has arisen for a permanent full time Band 3 Outpatient Administrator within the Orthoptic and Optometry service at Queen's Medical Centre. Main duties of the job in addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert. Close liaison with...

  • Therapies Outpatient Administrator

    6 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    This is an exciting opportunity within The Childrens Hospital Therapy team, at QMC campus to support maternity leave. You will be working alongside another Outpatient Administrator Monday - Friday in supporting the Occupational Therapy and Physiotherapy OP department. You will work Monday to Friday 8:30-4:30. However on alternate months the Wednesday...

  • Therapies Outpatient Administrator

    6 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 3 **Main area** - Administration **Grade** - Band 3 **Contract** - Fixed term: 12 months (Maternity Leave cover) **Hours** - Full time - 37.5 hours per week (Monday to Friday within the hours of 07:45 and 17:00) **Job ref** - 164-5547518 **Site** - Queen's Medical Centre **Town** - Nottingham **Salary** - £22,816 - £24,336 pa **Salary...

  • Outpatient Coordinator

    7 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    The post holder will act as Deputy to the Administration Manager for the day to day supervision of the outpatient clinics and line management of outpatient admin teams and will work closely with the Administration and Service Managers to ensure the quality service. The post holder will also be responsible for overseeing the booking of appointments and...

  • Outpatient Administrator

    8 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

    We are looking to recruit an outpatient administrator to provide comprehensive administrative support to all areas of the service. You will help us to organise and administer activities in line with agreed service priorities. Please see attached job description and person spec for further details.

  • Outpatient Administrator

    6 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    An exciting opportunity has arisen for an outpatient administrator to join our team in Sexual Health Services. We are looking for someone with a keen eye for detail who is able to accurately input data and is confident in the use of computerised technology. In addition to the below summary you need to familiarise yourself with the full Job Description and...

  • Outpatient Administrator

    7 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    This is an exciting opportunity within Outpatient Services, Ambulatory Care Division based at the NHS Treatment Centre. The Outpatient Administrators' core working days are Monday to Friday. The hours will be over 5 days, with shift patterns between 8am-6pm. You will have excellent customer service skills and be committed to providing a first class service....