Outpatient Administrator Fracture Clinic

3 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

This is an exciting opportunity within the Trauma and Orthopaedic Fracture Clinic on Gateway B at the NHS Treatment Centre. This 30 hours/per week Outpatient Administrator role will be worked over Monday, Tuesday, Wednesday, Thursday and Friday 6 hours per day and a variety of day time shifts.

Fracture clinic is extremely fast paced and is the busiest outpatient clinic within NUH as we can see up to 200 patients per day. This provides a great environment for learning and developing

All members of the outpatient administrator team share all tasks and responsibilities providing a well balanced and equal work place.

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Working as part of the outpatient team the role will involve providing high quality admin support covering both reception and back office duties.

Booking patients in on reception.

Booking follow ups.

Adding referrals from ED, the Urgent Care Centre and GP practices. and booking appointments for new patients in a timely manner.

Reducing & cancelling clinics.

Dealing with enquiries face to face or on the telephone.

Clinic prep.

Use your own initiative and respond to queries within and outside of the Organisation with a professional manner to patients, relatives and staff. You will present a professional and polite attitude at all times.

You will have excellent customer service skills and be committed to providing a first class service. You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm in a fast paced clinic environment.

You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages.

With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

Be responsible for arranging partial booking follow up appointments.

Using Medway PAS or any other relevant electronic booking systems arrange appointments for new and follow up clinics, as instructed by the directorate management team medical/nursing staff.

Reduce and cancel clinics

Arrange transport as necessary

Ensure Referral to treatment patient data quality is accurate at all times.

Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.

Manage the demand and capacity within the standard operating practice taking decision to escalate to the directorate management team any capacity issues.

Managing the national choose and book system. Ensure all slots are set up within choose and book and polled according to directorate capacity plan

Ensure all referrals are logged and booked in a timely manner meeting the standards in the NUH Access Policy.

Responds to any temporary day to day demand and capacity updates required in Medway

Print appointment/procedure confirmation letters as necessary and send to patients with the relevant information leaflets promptly.

Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.

Notify Outpatient Co-Ordinator or designated person of any patients who fail to attend their appointment who will take necessary action in line with department and/or Trust policies.

Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times

Distributing and opening in-coming mail timely and dealing with appropriately.

Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.

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