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Senior Customer Success Analyst
3 months ago
Do you want to drive innovation and help bring about digital change that delivers real customer value?
As a Senior Customer Success Analyst, you will guide a whole country within a Global Retailer to achieve strategic direction.
You will drive change agenda within the specific country allocated to you and become their SME This is an exciting role where you will be supporting your countries' strategic goals whilst contributing to the central strategy. This global retailer are tryingto centralise how they use their new customer interaction platforms, so it will be your job to support countries with adoption of a global template whilst being conscious different cultures.
Using your customer success knowledge, you will be able to influence decisions and bring members onboard with your initiatives. You will be credible in your approach and quickly build long-lasting relationships with stakeholders. This global retailer have ahuge drive on their CI (Customer Interaction) capabilities so projects will span across eCommerce, digital, ChatBot, Marketing to name but a few.
Experience of the Customer Success Analyst:
- You will have experience with a customer success environment
- Ideally experience within a customer interaction, digital transformation, marketing, or eCommerce environment
- Proven experience driving change and influencing decisions
- Perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout
- Strong project management skills with the ability to work across multiple business domains
Please note: some travel is required within this role.
**Salary**: £55,915 - £72,530, flexible work from home policy, workplace pension, 5 weeks holiday + 8 bank holidays, death in service, long service reward, paternity, maternity and adoption pay, bike to work scheme, sick pay, discounted gym membership, bike towork, shopping & travel discounts, confidential advice and support and more to discuss
LOCATION: A5 / M42 - commutable from Leicestershire, Warwickshire, Staffordshire
