Collections Advisor

2 days ago


Sheffield, United Kingdom The Recruitment Co Full time

Full Time - Permanent Role
Sheffield based office - Hybrid working pattern (Split time between home & office once training and required learning is completed)

**Salary**: £22,000
We are recruiting for collections advisors for one of our key clients - at their Sheffield site. This is a hybrid role (time split between home and office) and full training is provided.
**About the role**:
Making and receiving telephone calls with customers and businesses to arrange payment of outstanding debts.
What will you do?
- Making and receiving telephone calls from businesses and individuals to recover outstanding debts.
- Handling difficult conversations in a sensitive and professional manner with customers over the telephone.
- Ensuring all records of conversations and payment agreements are entered accurately into a customer database.
- Following all processes and guidelines regarding debt collection.

Who will you be?
- Previous experience working in a call centre or credit control type role.
- Excellent communications skills - both writing/data entry and over the telephone.
- Being comfortable working to targets (with the potential to earn performance based bonuses on achieving those targets).
- Strong IT skills - comfortable using multiple systems and are confident in learning new ones.
- Able to have difficult conversations with customers on both inbound and outbound calls.
- Problem solving abilities - able to ask the right questions to get the information you need.

What's in it for you?
- A competitive starting salary
- Mon - Fri hours
- Regular performance based bonuses and Incentives
CCNorthwest

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.


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