Customer Relations Advisor
4 days ago
Vacancy ID:
- 026591
- Town:
- Sheffield
- Closing Date:
- Salary:
- £9.90
**Customer Relations Advisor, Sheffield**
**Full time 37.5 hours Monday - Friday**
**8am-6pm shifts**
- Here at Grosvenor Services Group Ltd (part of Marston Holdings Group Ltd) we are committed to delivering the highest levels of specialist services to our clients and we can’t do this without a team of highly skilled, experienced and passionate individuals. We are proud to say that it is our people that make our business a success.- We are currently recruiting for Customer Relations Advisor located in our Sheffield office based in S20.**What makes a great Customer Relations Advisor?**
- The role requires you to have the ability to proactively engage with both internal and external customers, with negotiation of repayment of debt, support our Field Collection agents with directions, queries and Warrant results ensuring the system is updated with the correct information required and complete administrator duties for our clients. You will carry out regulated collections and debt recovery procedures in accordance with company policy and procedures, ensuring that collections targets are met. You will comply with Data Protection and Security at all times and be committed to working towards personal targets and role specific working practices (detailed in individual PDR). The Customer Relations team has responsibility for arranging booking of Court dates and Warrant execution dates, arranging booking of external contractors to assist on Warrant execution dates and dealing with daily update files from multiple clients ensuring any cancellations are processed accordingly and data is cleansed. The role is shared between inbound and outbound call handling, which entails to be proactively engaging with customers, clients and stakeholders, alongside administration duties.-
**What we offer you.**
- Pension
- 28 days’ annual leave
- Employee discounts through Marston Benefits
- Free Parking at our Sheffield office
- Christmas Shut Down
- Further qualifications in Customer Service or Business Administration
- Employee Advice Programme (EAP)
**Who you will be working for.**
- Grosvenor has been collecting utility debt for over 20 years. In a world where debt management and vulnerable customer care are integral parts of the customer journey, effective collections strategies have never been more important. Customers must be placed at the heart of operations.
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