Collections Advisor

7 months ago


Sheffield, United Kingdom Link Financial Outsourcing Full time

Link Financial are looking for Collections Advisors to work with us on a full time, permanent basis in our Sheffield office located at Meadowhall Business Park.

**The start date will be Monday 3rd June.**

**Company **Overview**

Link Financial Outsourcing are a financial services provider working with many of the UK high street banks, credit card providers, retail and other lenders, we purchase consumer and business loans and are committed to providing a high-quality service to all our clients and customers by help them to pay off their loans. In fact, we are one of the leading names in our industry because we have the best people working for us

We are looking for passionate people to join our call centre, who will work closely with customers to help them make affordable and sustainable loan payments in a fair and ethical way. We are looking for people that love to work in teams and want to be part of helping our business provide the best service to our customers and clients. This is a fantastic opportunity to join a diverse and inclusive company that can help you develop your career, reward you for hard work and have fun whilst you do it.

**Job Role**
- You will be supporting customers with the management and payment of their loans.
- You will be part of our dedicated team talking with our customers on the phone
- You will be advising them on how to make payments on their accounts and to support them in finding the best solutions around how to make their payments.
- You will be part of a team and will work hard to achieve yours and the department goals
- You will provide the best service to all the customers that you always speak with - ensuring they are treated fairly, they are listened to and every effort is made to reach the right solution for their circumstances.
- Accurately update our systems following each customer interaction using the systems in place.

**Experience**

We welcome applicants with customer service experience from industries such as Contact Centre, Retail or Hospitality backgrounds but we do not insist on prior experience as we give you adequate training when you join as well as ongoing training to help you in your role and to progress your career with us. We just ask that you have a passion for great customer service and have a passion to do a great job

**We would be looking for the following skills/qualifications**:

- Educated to GCSE level (or equivalent) grade C or above in Maths and English (desirable)
- Customer service experience (desirable)
- Experience in telephony, data entry and administrative management of customers (desirable)
- Good verbal and written communication skills to speak positively and clearly with customers and colleagues
- We use a few computer systems so being able to use multiple computer systems is key.
- Good numeracy skills to identify, set up, calculate the best payment plan for customers where relevant
- Experience in following procedures or policies
- Problem-solving skills to provide the best solution for the customer and the business

**Role Package**

**Hours of Work**

Full time permanent contract working 37.5 hours per week paid monthly and on a shift pattern, you will be expected to work one late shift of 9:30am - 8pm once a week. You will only be asked to work 1 in 4 Saturday’s (9am-2pm), when you work a Saturday, you will have the following Friday off.

We provide a range of benefits that are designed to support our employees across their health, finances, and lifestyle. Some of our benefits are listed below:

- Salary: £21,465.00 per annum
- 25 days holiday + bank holidays +** a Birthday Day off **Plus the opportunity to purchase additional holidays, up to a maximum of 5 extra days
- Discretionary annual performance bonus scheme
- Pension Scheme - 3% Employer & 5 % Employee contributions = Total of 8%, paid through Salary Exchange
- Employee Assistance Programme for you **and** your family, including virtual GP service, counselling, get fit programmes and more
- Life assurance (4 x annual salary)
- Season Ticket Travel Loans
- Enhanced Maternity and adoption pay
- Friendly, relaxed atmosphere with modern facilities
- Social events during the year, regularly fundraise for our chosen charities, and have recognition schemes in place that reward our employees for being great team members
- Learning and Development opportunities to help you progress in your career


  • Collections Advisor

    6 days ago


    Sheffield, United Kingdom Nicholas Howard Full time

    **Nicholas Howard Limited** are delighted to be recruiting for a new and exciting role as a Collections Advisor. Based in Sheffield and working on the front line of operations, the role of Collections Advisor is to identify appropriate customer solutions on accounts, primarily through telephone negotiation having gathered information to inform and support...

  • Collections Advisor

    12 hours ago


    Sheffield, United Kingdom The Recruitment Co Full time

    Full Time - Permanent Role Sheffield based office - Hybrid working pattern (Split time between home & office once training and required learning is completed) **Salary**: £22,000 We are recruiting for collections advisors for one of our key clients - at their Sheffield site. This is a hybrid role (time split between home and office) and full training is...


  • Sheffield, Sheffield, United Kingdom Priority Recruitment Full time

    Senior Legal Collections Advisor RoleWe are looking for a Senior Legal Collections Advisor with previous experience managing a defended caseload, particularly in the Small Claims Track, to join our client.Responsibilities:Advise and liaise with clients on legal matters, assess prospects for successful recovery, and assist with overcoming disputes or reasons...


  • Sheffield, United Kingdom My Finance Club LTD Full time

    Title**:Senior Collection Advisor** Location: Sheffield Reports to: Team Manager Hours: 37.5hrs per week **Salary**: £24,500 (3-month Probation) £26,500 (After 3-month Probation) (Mon-Sun 8.00am to 8.00pm shifts) **About Us**: My Finance Club launched in 2017 as a new entrant to the on-line consumer credit market. Fully compliant and a licensed U.K....

  • Collections Advisor

    6 months ago


    Sheffield, United Kingdom Link Financial Outsourcing Full time

    Link Financial are looking for Collections Advisors to work with us on a full time, permanent basis. **The start date will be Monday 3rd June.** **Company **Overview** Link Financial Outsourcing are a financial services provider working with many of the UK high street banks, credit card providers, retail and other lenders, we purchase consumer and...

  • Collections Advisor

    7 months ago


    Sheffield, United Kingdom Link Financial Outsourcing Full time

    Link Financial are looking for Collections Advisors to work with us on a full time, permanent basis. **The start date will be Monday 11th March** **Company Overview** Link Financial Outsourcing are a financial services provider working with many of the UK high street banks, credit card providers, retail and other lenders, we purchase consumer and business...

  • Service Advisor

    6 days ago


    Sheffield, United Kingdom Holt Automotive Recruitment Full time

    **Our client, a Prestige Main Dealership in Sheffield is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.** **The Service Advisor role comes with a competitive salary of £24,000 + £36,000 OTE with an excellent benefits package.** - Monday-Friday + Saturday on a rota basic **Key Service Advisor Roles and...

  • Collection Agent

    4 days ago


    Sheffield, United Kingdom The Curve Group Full time

    **Job Title: Collection Agent** **Location: Sheffield (Hybrid - 3 days office based, 2 days remote)** **Salary: Up to £24,000 DOE - OTE £28,000 +** **Company Description**: As part of our clients ambitious growth plans, they are looking to strengthen their team based in offices just north of Sheffield City Centre. They work with some of the largest...


  • Sheffield, United Kingdom Marston Holding Limited Full time

    Vacancy ID: - 026591 - Town: - Sheffield - Closing Date: - Salary: - £9.90 **Customer Relations Advisor, Sheffield** **Full time 37.5 hours Monday - Friday** **8am-6pm shifts** - Here at Grosvenor Services Group Ltd (part of Marston Holdings Group Ltd) we are committed to delivering the highest levels of specialist services to our clients and we...

  • Call Centre Advisor

    7 months ago


    Sheffield, United Kingdom MPJ Recruitment Ltd Full time

    **Call Centre Advisor** **Monday-Friday between 8am - 8pm** **£22,000 - £25,000 + bonus** **Permanent, full time** **Sheffield** MPJ Recruitment are currently working with a brilliant client based in Sheffield. You’ll be joining a company with ambitious growth plans who employ over 450 people across the UK. They are looking for down to earth,...


  • Sheffield, United Kingdom MERJE Ltd Full time

    £20,000-£22,000 + bonuses (£300-£600 per month) Monday - Friday flexible between 8am-8pm Hybrid working available! Have you got experience working within customer service or collections? Are you looking to join a business that offers excellent opportunities for progression? This role will involve you dealing with a mixture of calls with customers...

  • Call Centre Advisor

    2 days ago


    Sheffield, United Kingdom MERJE Ltd Full time

    **Monday - Friday between 8 am - 8 pm** **Hybrid working available!** Are you an experienced Call Centre Advisor? Are you looking for a new role which offers excellent opportunities for progression? We are currently looking for Call Centre Advisors who are strong communicators, have excellent listening skills and can show empathy to join a growing...

  • Patient Advisor

    12 hours ago


    Sheffield, United Kingdom Optical Express Full time

    **Job Title - Patient Advisor** **Location - Meadowhall** **Hours - 40 hours per week** **Salary - Competitive, bonus & benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together,...


  • Sheffield, United Kingdom Pybus Recruitment Full time

    **Job: Customer Service Advisor - Administrator - Customer Facing - Automotive Bodyshop** **Location: Woodhouse, Sheffield, S13** **Monday to Friday** Our client is an award-winning company with over 30 years of knowledge and expertise within the vehicle body repair sector. They are now actively looking to recruit for an experienced Administrator Customer...

  • Patient Advisor

    6 months ago


    Sheffield, United Kingdom Optical Express Full time

    **Job Title - Patient Advisor** **Location - Meadowhall** **Hours - Full time, 40 hours per week** **Salary - Competitive, bonus & benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work...

  • HR Advisor

    5 days ago


    Sheffield, United Kingdom Adept Resourcing Engineering Full time

    **HR Advisor** **Sheffield S9** **£DOE** My client; an established Academy trust in Sheffield; are seeking a CIPD Level 5 qualified HR Advisor based in Sheffield. The working days are Monday to Friday 37.5 hours a week. This is a hybrid working role; offering flextime in addition to benefits including 28 days holiday (plus stats). The HR Advisor will be...


  • Sheffield, United Kingdom Selecto Recruitment Solutions Full time

    **Inbound Customer Service Advisors** **Salary**: £20,000 pa. starting salary, going up to £23,000 after only 3 months **Location**:Sheffield **Hours**: 37.5 hours per week (Mon-Sun 8.00am to 8.00pm shifts) **This is a career choice to be a part of something new and exciting. Career progression will be possible in this fast-growing...

  • Customer Advisor

    6 months ago


    Sheffield, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 19 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 8.00pm** **£11.31 per hour** **B&Q Sheffield** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Advisor

    7 months ago


    Sheffield, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 12 hours per week - WEEKENDS** **3 Month fixed term contract** **Shift - Saturday and Sunday between the hours of 7.00am to 8.00pm Saturdays and 8.00am and 6.00pm on Sundays** **£10.60 per hour** **Sheffield, South Yorkshire** We believe anyone can improve their home to make life...

  • Patient Advisor

    4 weeks ago


    Sheffield, United Kingdom Optical Express Full time

    Job Title - Patient Advisor Location - Meadowhall Hours - 40 hours Salary - £24,000 per annum, bonus & benefits, full training will be given Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and...