Specialist Customer Care Colleague

5 months ago

Belfast, United Kingdom Barclays Full time

**Senior Customer Service Advisor**
**Belfast Castle Place**
**Salary - £25,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits**

**Shift - 35hrs per week, rotating between 7am-11pm Monday to Sunday**

As a Barclays Senior Customer Service Advisor, you will be making a difference to the lives of our customers. In each interaction, you will provide the customer with that personal touch, demonstrating support, and working with them until all their needs are met. If you are a great listener and truly care about people, this is the role for you. Full training will be provided, and you will be placed within a supportive team who will guide you to ensure you have everything need to succeed as a specialist customer care colleague.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

**What will you be doing?**
- Working as one team across multiple channels, personalising each interaction with a customer, and providing assistance and outcomes to best suit their needs
- Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure they feel valued
- Demonstrating knowledge of our processes/policies to ensure that customers are confident with our colleagues, and knowing when to escalate where appropriate
- Educating our customers on a range of products and services as well as the different channels they can utilize to engage with us directly
- Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
- Understanding a customer’s financial position through listening to customer’s specific circumstances and tailoring the relevant solution to their needs
- Working in a high paced environment reviewing relevant information and making decisions and actions autonomously
- Taking inbound calls at times so, you will need to listen to customers specific circumstances and tailoring the relevant solution to their needs

**What we’re looking for**:

- Excellent communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
- A genuine passion for helping others with a customer centric mindset
- The ability to educate our customers on a range of products and services
- Competency in fraud investigation, processes and systems reviewing relevant information and making decisions and actions autonomously

**Skills that will help you in the role**:

- Ability to work seamlessly as part of a team but also to their own initiative
- Proven ability to use Microsoft Office to a high standard
- Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service

**Where will you be working?**
You will be based in one of our Branches which are the heart of Barclays. Branches are changing both in the way they look and the way our colleagues work in them. We aim to have someone on hand to help our customers with their banking needs from the moment they walk in, creating an exquisite customer experience, face to face, while using technology to create the quickest, most seamless experience for them.

LI-Hybrid
BranchHybrid
CS_Opportunities

  • Customer Care Specialist

    1 month ago

    Belfast, United Kingdom CV-Library Full time

    Brook Street Recruitment is working on behalf of our Belfast client to recruit a new full time and permanent Customer Care Specialist to join their expanding team. Responsible for direct interaction with customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that...

  • Customer Care Specialist

    2 months ago

    Belfast, United Kingdom Brook Street Full time

    Brook Street Recruitment is working on behalf of our Belfast client to recruit a new full time and permanent Customer Care Specialist to join their expanding team.Responsible for direct interaction with customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that the...

  • Customer Care Leader

    5 months ago

    Belfast, United Kingdom Barclays Full time

    **Customer Care Leader** **Belfast** **Salary - £33,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits** **Shift...

  • Customer Care Leader

    4 months ago

    Belfast, United Kingdom Barclays Full time

    **Customer Care Leader** **Location - Belfast** **Salary - £34,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Care Support Specialist

    7 days ago

    Belfast, United Kingdom Quality Care Services Limited Full time

    Job SummaryWe are seeking a compassionate and dedicated Care Support Specialist to join our team at Quality Care Services Limited. As a Care Support Specialist, you will play a vital role in providing high-quality care and support to our clients in their own homes.Key ResponsibilitiesOur ideal candidate will have the ability to follow individual care plans...

  • Security Colleague

    3 days ago

    Belfast, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a Security Colleague to join our team at Asda Stores Ltd. As a Security Colleague, you will play a vital role in safeguarding our colleagues and customers, and protecting our business.Key ResponsibilitiesConduct regular patrols and checks of the store and its surroundings to identify and report any potential security...

  • Care Support Specialist

    13 hours ago

    Belfast, United Kingdom Quality Care Services Limited Full time

    Job Title: Care Support Specialist**Job Summary**We are seeking a dedicated and compassionate Care Support Specialist to join our team in Belfast. As a Care Support Specialist, you will play a vital role in providing high-quality care and support to our clients in their own homes.Key Responsibilities:Support clients with personal care, including bathing,...

  • Nurse Care Specialist

    1 week ago

    Belfast, United Kingdom Beaumont Care Homes Full time

    To deliver exceptional care and support to our residents, we are seeking a skilled Nurse Care Specialist to join our team at Beaumont Care Homes. As a key member of our care team, you will be responsible for ensuring the delivery of high-quality care and services that meet the unique needs of each resident.Key responsibilities include:Prescribing,...

  • Security Colleague

    4 weeks ago

    Belfast, United Kingdom Asda Remote Work Freelance Full time

    Job TitleSecurity ColleagueLocationShore Road BelfastEmployment TypePart timeContract TypeFixed Term (Fixed Term)Shift PatternWork Shift: AfternoonsHours per Week16Pay Rate£12.04CategoryRetail Hourly Colleagues, Store OperationsClosing Date16 October 2024 About the Role  To be employed in this role you must be over the age of 18 and pass a basic level...

  • Sales Colleague

    4 months ago

    Belfast, United Kingdom Currys Full time

    **Role overview**: **Sales Colleague** Belfast Currys, Belfast Drumkeen (L02383) Permanent Part Time 15-30 hours per week, with flexibility to work additional hours £11.50* per hour plus an average bonus per hour of 89p (*rising to £11.80 on successful completion of probation period) At Currys we’re united by one passion: to help everyone enjoy amazing...

  • Security Colleague

    4 months ago

    Belfast, United Kingdom Asda Stores Ltd Full time

    Job Title Security Colleague Location Westwood Belfast Employment Type Part time Contract Type Permanent Shift Pattern Work Shift: Afternoons Hours per Week 16 Pay Rate £12.04 Category Retail Hourly Colleagues, Store Operations Closing Date 25 July 2024 About the Role To be employed in this...

  • Sales Colleague

    3 months ago

    Belfast, United Kingdom Currys plc Full time

    Role overview: Sales Colleague Belfast Currys, Belfast Drumkeen (L02383) Permanent Part Time 15-30 hours per week, with flexibility to work additional hours. £11.50* per hour plus an average bonus per hour of 89p (*rising to £11.80 on successful completion of probation period) . At Currys we’re united by one passion: to help everyone...

  • Service Colleague

    4 months ago

    Belfast, United Kingdom Asda Stores Ltd Full time

    Job Title Service Colleague Location Shore Road Belfast Employment Type Part time Contract Type Fixed Term (Fixed Term) Hours per Week 14 Salary Competitive salary Category Retail Hourly Colleagues, Sales Staff Closing Date 31 July 2024 Service Colleague To apply you must be over the age of 18. This...

  • Care Support Specialist

    3 days ago

    Belfast, United Kingdom Quality Care Services Limited Full time

    Job DescriptionAs a Care Support Specialist with Quality Care Services Limited, you will play a vital role in supporting our clients to live safer and more independent lives in their own homes. Your key responsibilities will include assisting with personal care, managing medication, and providing emotional support to our clients.Key Responsibilities•...

  • Service Colleague

    4 months ago

    Belfast, United Kingdom Asda Stores Ltd Full time

    Job Title Service Colleague Location Westwood Belfast Employment Type Part time Contract Type Fixed Term (Fixed Term) Shift Pattern Work Shift: Days Hours per Week 8 Pay Rate £12.04 Category Retail Hourly Colleagues, Sales Staff Closing Date 25 July 2024 Service Colleague Our operation runs 24...

  • Customer Service Representative

    1 month ago

    Belfast, United Kingdom Brook Street Full time

    Customer Care Specialist **Job Summary** Brook Street Recruitment is working with a leading client in Belfast to find a skilled Customer Care Specialist to join their team. As a key member of the team, you will be responsible for delivering exceptional customer service, resolving issues, and ensuring a positive experience for our clients. **Key...

  • Customer Service Representative

    1 month ago

    Belfast, United Kingdom Brook Street Full time

    Customer Care Specialist **Job Summary** Brook Street Recruitment is working with a leading client in Belfast to find a skilled Customer Care Specialist to join their team. As a key member of the team, you will be responsible for delivering exceptional customer service, resolving issues, and ensuring a positive experience for our clients. **Key...

  • Recruitment Specialist

    3 weeks ago

    Belfast, United Kingdom Hays Specialist Recruitment Full time £35,000

    About Hays Specialist RecruitmentWe're a leading specialist recruitment agency, dedicated to helping businesses find the best talent. Our team of experts is passionate about delivering exceptional service and building long-term relationships with our clients and candidates.Job Title: Recruitment ConsultantWe're seeking a highly motivated and results-driven...

  • Recruitment Specialist

    2 weeks ago

    Belfast, United Kingdom Hays Specialist Recruitment Full time £35,000

    About Hays Specialist RecruitmentWe're a leading specialist recruitment agency, dedicated to helping businesses find the best talent. Our team of experts is passionate about delivering exceptional service and building long-term relationships with our clients and candidates.Job Title: Recruitment ConsultantWe're seeking a highly motivated and results-driven...

  • Specialist Orthodontist

    5 months ago

    Belfast, United Kingdom Bupa Dental Care Full time

    We’re looking for an** **Specialist** Orthodontist** to work with us at our established** Total Orthodontics,** **Belfast Ormeau Road** **Clinic.** **Specialist Dentist vacancy details** - £100k + estimated annual income - 2 days per week - available days Mon/Tue/Wed - Waiting list available - Industry-leading benefits - find out more below **About...