Specialist Customer Care Colleague
6 months ago
**Senior Customer Service Advisor**
**Belfast Castle Place**
**Salary - £25,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits**
**Shift - 35hrs per week, rotating between 7am-11pm Monday to Sunday**
As a Barclays Senior Customer Service Advisor, you will be making a difference to the lives of our customers. In each interaction, you will provide the customer with that personal touch, demonstrating support, and working with them until all their needs are met. If you are a great listener and truly care about people, this is the role for you. Full training will be provided, and you will be placed within a supportive team who will guide you to ensure you have everything need to succeed as a specialist customer care colleague.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
**What will you be doing?**
- Working as one team across multiple channels, personalising each interaction with a customer, and providing assistance and outcomes to best suit their needs
- Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure they feel valued
- Demonstrating knowledge of our processes/policies to ensure that customers are confident with our colleagues, and knowing when to escalate where appropriate
- Educating our customers on a range of products and services as well as the different channels they can utilize to engage with us directly
- Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
- Understanding a customer’s financial position through listening to customer’s specific circumstances and tailoring the relevant solution to their needs
- Working in a high paced environment reviewing relevant information and making decisions and actions autonomously
- Taking inbound calls at times so, you will need to listen to customers specific circumstances and tailoring the relevant solution to their needs
**What we’re looking for**:
- Excellent communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
- A genuine passion for helping others with a customer centric mindset
- The ability to educate our customers on a range of products and services
- Competency in fraud investigation, processes and systems reviewing relevant information and making decisions and actions autonomously
**Skills that will help you in the role**:
- Ability to work seamlessly as part of a team but also to their own initiative
- Proven ability to use Microsoft Office to a high standard
- Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service
**Where will you be working?**
You will be based in one of our Branches which are the heart of Barclays. Branches are changing both in the way they look and the way our colleagues work in them. We aim to have someone on hand to help our customers with their banking needs from the moment they walk in, creating an exquisite customer experience, face to face, while using technology to create the quickest, most seamless experience for them.
LI-Hybrid
BranchHybrid
CS_Opportunities
-
Parts Counter Specialist
2 weeks ago
Belfast, United Kingdom Customer Labs Full timeJob Overview: As a Parts Counter Specialist at Customer Labs, you will be working in a fast-paced commercial vehicle dealership environment. This role is responsible for pre-picking parts and accessories to ensure smooth job flow in the workshop.">Key Responsibilities:Pre-pick parts and accessories to support efficient job completion
-
Customer Care Leader
6 months ago
Belfast, United Kingdom Barclays Full time**Customer Care Leader** **Belfast** **Salary - £33,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits** **Shift...
-
Customer Care Leader
6 months ago
Belfast, United Kingdom Barclays Full time**Customer Care Leader** **Location - Belfast** **Salary - £34,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...
-
Care Support Specialist
1 month ago
Belfast, United Kingdom Quality Care Services Limited Full timeJob Title: Care Support Specialist**Job Summary**We are seeking a dedicated and compassionate Care Support Specialist to join our team in Belfast. As a Care Support Specialist, you will play a vital role in providing high-quality care and support to our clients in their own homes.Key Responsibilities:Support clients with personal care, including bathing,...
-
Care Specialist
2 weeks ago
Belfast, United Kingdom SeeMeHired Full timeJob OverviewWe are seeking a compassionate and dedicated Care Specialist to join our team at SeeMeHired.About the RoleThis is an exciting opportunity for individuals who share our passion for delivering exceptional care to residents. As a Care Specialist, you will be responsible for enriching the lives of our residents through activities, updating records,...
-
Sales Colleague
6 months ago
Belfast, United Kingdom Currys Full time**Role overview**: **Sales Colleague** Belfast Currys, Belfast Drumkeen (L02383) Permanent Part Time 15-30 hours per week, with flexibility to work additional hours £11.50* per hour plus an average bonus per hour of 89p (*rising to £11.80 on successful completion of probation period) At Currys we’re united by one passion: to help everyone enjoy amazing...
-
Security Colleague
5 months ago
Belfast, United Kingdom Asda Stores Ltd Full timeJob Title Security Colleague Location Westwood Belfast Employment Type Part time Contract Type Permanent Shift Pattern Work Shift: Afternoons Hours per Week 16 Pay Rate £12.04 Category Retail Hourly Colleagues, Store Operations Closing Date 25 July 2024 About the Role To be employed in this...
-
Care Specialist in Personalized Home Care
3 weeks ago
Belfast, United Kingdom Leaders In Care Recruitment Ltd Full timeJob OverviewWe are seeking a skilled Care Specialist to deliver high-quality, personalized care to patients in their homes. This is an excellent opportunity to make a real difference in people's lives while working with a leading life sciences business.About the RoleThe ideal candidate will provide one-to-one care in Belfast and surrounding areas, utilizing...
-
Sales Colleague
4 months ago
Belfast, United Kingdom Currys plc Full timeRole overview: Sales Colleague Belfast Currys, Belfast Drumkeen (L02383) Permanent Part Time 15-30 hours per week, with flexibility to work additional hours. £11.50* per hour plus an average bonus per hour of 89p (*rising to £11.80 on successful completion of probation period) . At Currys we’re united by one passion: to help everyone...
-
Service Colleague
5 months ago
Belfast, United Kingdom Asda Stores Ltd Full timeJob Title Service Colleague Location Shore Road Belfast Employment Type Part time Contract Type Fixed Term (Fixed Term) Hours per Week 14 Salary Competitive salary Category Retail Hourly Colleagues, Sales Staff Closing Date 31 July 2024 Service Colleague To apply you must be over the age of 18. This...
-
Service Colleague
5 months ago
Belfast, United Kingdom Asda Stores Ltd Full timeJob Title Service Colleague Location Westwood Belfast Employment Type Part time Contract Type Fixed Term (Fixed Term) Shift Pattern Work Shift: Days Hours per Week 8 Pay Rate £12.04 Category Retail Hourly Colleagues, Sales Staff Closing Date 25 July 2024 Service Colleague Our operation runs 24...
-
Home Care Specialist
3 weeks ago
Belfast, United Kingdom Crossroads Care NI Full timeAbout the RoleWe are seeking a dedicated and compassionate Home Care Specialist to join our team at Crossroads Care NI.As a key member of our team, you will provide personalized care and support to vulnerable adults and children in their own homes.Your primary responsibility will be to deliver high-quality care services, including sitting services,...
-
Care Quality Assurance Specialist
2 weeks ago
Belfast, United Kingdom Domestic Care Full timeJob OverviewWe are seeking a highly skilled and dedicated Care Quality Assurance Specialist to join our team at Optimum Care, a leading Home Care provider in Northern Ireland. As a key member of our staff, you will play a vital role in ensuring the highest standards of care are delivered to our clients.About the RoleYou will be responsible for training and...
-
Customer Care Advisor
5 months ago
Belfast, United Kingdom Dreams Ltd Full time**Customer Care Advisor** (Full-Time, Permanent) **Location**: Duncrue, Belfast **Hours**: 39 Hours per week (Monday to Thursday 8.00am-5.00pm, Friday 8.00am-1.00pm) **Salary**: £24,000 Per Annum (£26,400 OTE) Would you like to be part of a successful and rewarding business? If you are looking for an exciting opportunity and love to delight customers this...
-
Specialist Orthodontist
6 months ago
Belfast, United Kingdom Bupa Dental Care Full timeWe’re looking for an** **Specialist** Orthodontist** to work with us at our established** Total Orthodontics,** **Belfast Ormeau Road** **Clinic.** **Specialist Dentist vacancy details** - £100k + estimated annual income - 2 days per week - available days Mon/Tue/Wed - Waiting list available - Industry-leading benefits - find out more below **About...
-
Tesco Colleague
5 months ago
Belfast, United Kingdom Tesco Full timeAbout the role It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 7.5) we have opportunities for this too and would still love to hear from you. We need you to be available to work 16 contracted hours within the availability window shown below, but your...
-
Customer Experience Associate
4 weeks ago
Belfast, United Kingdom Tesco Partners Full timeAbout the RoleWe are looking for a Customer Care Specialist to join our team at Tesco Mobile. As a Customer Care Specialist, you will be responsible for delivering excellent customer service and ensuring that our customers have a great shopping experience.Key ResponsibilitiesProvide excellent customer service and resolve customer complaints in a timely and...
-
Tax and Customer Support Specialist
2 weeks ago
Belfast, United Kingdom HM Revenue and Customs Full timeCompany Overview:The HM Revenue & Customs (HMRC) is a department of the UK government responsible for collecting taxes, duties, and other revenues. We are seeking a highly skilled and dedicated individual to join our team as a Tax and Customer Support Specialist.We offer a competitive salary range of £20,000 - £25,000 per annum, depending on experience....
-
Customer Experience Specialist
2 weeks ago
Belfast, United Kingdom Agnew Group Full timeWe are looking for a Customer Experience Specialist to join our team at Agnew Group. As a Sales and Service Representative, you will play a key role in delivering an outstanding customer experience, meeting and exceeding targets, and developing strong relationships with our customers.Key responsibilities include:Providing exceptional customer service and...
-
Cancer Care Specialist
18 minutes ago
Belfast, United Kingdom Leaders In Care Recruitment Ltd Full timeOur client, a nationally recognised specialist provider of Cancer Care, is seeking a dedicated Community Chemotherapy Nurse to join their team. This role offers the unique opportunity to provide oncology treatments to patients in the comfort of their own homes.">Salary and BenefitsSalary: £40,000 - £55,000 per annumPension scheme with employer...