Customer Care Leader
6 months ago
**Customer Care Leader**
**Belfast**
**Salary - £33,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits**
**Shift - 35hrs per week, rotating between 7am-11pm Monday to Sunday**
As a Barclays Customer Care Leader, you will be leading a highly engaged team of Customer Care colleagues, pioneering an omni-channel experience to achieve great customer outcomes. This is an opportunity to directly coach and develop Customer Care colleagues and contribute to the overall success of Barclays by inspiring their teams to achieve exceptional performance results. In your role, you will also create an empowering environment to deliver your teams customer, colleague, and outcome commitments across our Customer Care Channel.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
**What will you be doing?**
- Bringing together a team of Customer Care Support colleagues, with a common identity, purpose, and culture
- Setting and maintaining performance management standards across your team, communicating to and inspiring colleagues
- Providing excellent customer service & response on behalf of Barclays to create excellent customer satisfaction and positively influence NPS scores
- Ensuring daily running of the business, utilizing resources to create a sustainable model & oversee a sustainable recruitment model, retaining a high performing team
- Being passionate about your own, and your trams learning and development, continually perfecting skills, knowledge, and expertise as a leader
- Taking proposition outside physical branches and being active in local community as the face of Barclays and the trusted and reliable first port of call for customers financial needs
- Supporting colleague through change whilst transparently embedding the mindset, skillset and culture that will drive customer and colleague engagement
- Cultivating a resolution culture where leaders and colleagues are customer advocates and are empowered to deal with customer requests fairly at first point of contact
**What we’re looking for**:
- Experience of leading a team in a customer-facing capacity, delivering great customer and commercial performance by means of outstanding colleague engagement & empowerment
- Ability to lead and excite your team in being curious, commercially minded, digitally minded, colleague and customer obsessed
- Experience in conducting analysis, with the ability to use data points and source of insights to define problems and develop innovative solutions
- Excellent networking skills, with the ability to build rapport and experience of influencing and building relationships with a range of stakeholders
**Skills that will help you in the role**:
- Ability to build an extensive understanding of the customer propositions and customer needs
- Completely flexible with an ability to seamlessly and rapidly adapt in a changing world
- Emotionally intelligent and able to develop new skills and new ways of thinking to build and follow plans to identify and act on developmental needs
- Possess a good level of communication skills, including the ability to negotiate at a senior level
**Where will you be working?**
You will be based in one of our Branches which are the heart of Barclays. Branches are changing both in the way they look and the way our colleagues work in them. We aim to have someone on hand to help our customers with their banking needs from the moment they walk in, creating an exquisite customer experience, face to face, while using technology to create the quickest, most seamless experience for them.
LI-Hybrid
BranchHybrid
CS_Opportunities
-
Customer Care Leader
5 months ago
Belfast, United Kingdom Barclays Full time**Customer Care Leader** **Location - Belfast** **Salary - £34,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...
-
Customer Team Leader
6 months ago
Belfast, United Kingdom Coop Full time**Customer Team Leader** - Location: 61 Cregagh Road, Belfast, BT6 8PY- Pay: £13.32 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training provided- - You...
-
Customer Team Leader
6 months ago
Belfast, United Kingdom Coop Full time**Customer Team Leader** - Location: 32 Upper Malone Road, Belfast, BT9 5NA- Pay: £13.32 per hour- Contract: 16 hours per week + regular overtime, part time, permanent- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training provided- -...
-
Customer Team Leader
6 months ago
Belfast, United Kingdom Coop Full time**Customer Team Leader** - Location: 150 Kings Road, Belfast, BT5 7EJ- Pay: £13.32 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training provided- - You...
-
Customer Team Leader
6 months ago
Belfast, United Kingdom Coop Full time**Customer Team Leader** - Location: 124 Upper Lisburn Road, Belfast, BT10 0BD- Pay: £12.10 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training...
-
Customer Team Leader
6 months ago
Belfast, United Kingdom Coop Full time**Customer Team Leader** - Location: 523 - 525 Oldpark Road, Belfast, BT14 6QU- Pay: £12.10 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (from 6am) afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training provided- -...
-
Customer team leader
4 weeks ago
Belfast, United Kingdom CO-OP Full timeClosing date: 07-11-2024 Customer Team Leader Location: 150 Kings Road, Belfast, BT5 7 EJ Pay: £13.32 per hour Contract: 18 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training...
-
Customer Team Leader
3 days ago
Belfast, United Kingdom Co-Op Full timeClosing date: 04-12-2024 Customer Team Leader Location: 192-212 Shankill Road, Belfast, BT13 2BJ Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this...
-
Customer Team Leader
5 months ago
Belfast, United Kingdom Coop Full time**Customer Team Leader** - Location: 156 Connsbrook Ave, Sydenham, Belfast, BT4 1JX - Pay: £12.10 per hour + great benefits - Contract: 21 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview -...
-
Customer Team Leader
5 months ago
Belfast, United Kingdom Coop Full time**Customer Team Leader** - Location: 69 Rosetta Road, Belfast, BT6 0LR - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview. Role will also include...
-
Customer Team Leader
5 months ago
Belfast, United Kingdom Coop Full time**Customer Team Leader** - Location: 156 Connsbrook Ave, Belfast, BT4 1JX - Pay: £12.10 per hour + great benefits - Contract: 22 hours per week + regular overtime, part time, permanent. - Working pattern: 3 Varied shifts over 7 days including afternoons, late evenings and weekends, to be discussed at interview. - Full training given- You must be aged 18 or...
-
Customer Team Leader
6 months ago
Belfast, United Kingdom Coop Full time**Customer Team Leader** - Location: The Co-operative Food, 32 Upper Malone Road, Belfast, BT9 5NA - Pay: £12.10 per hour + great benefits - Contract: 12 hours per week + regular overtime, permanent, full-time - Working pattern: varied shifts including early mornings from 6am, afternoons, late evenings until 10pm and weekends, to be discussed at...
-
Customer Team Leader
6 months ago
Belfast, United Kingdom Coop Full time**Customer Team Leader** - Location: 156 Connsbrook Ave, Sydenham, Belfast, BT4 1JX - Pay: £12.10 per hour + great benefits - Contract: 21 hours per week + regular overtime, permanent, part time - Working pattern: 3 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...
-
Customer Team Leader
6 months ago
Belfast, United Kingdom Coop Full time**Customer Team Leader** - Location: 191 Lisburn Road, Belfast, BT9 7EJ - Pay: £12.10 per hour + great benefits - Contract: 12 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings from 6am (store opening), afternoons, late evenings to 11pm (store closing) and weekends, to be discussed at...
-
Customer Team Leader
6 months ago
Belfast, United Kingdom Coop Full time**Customer Team Leader** - Location: 32 Upper Malone Road, Belfast, BT9 5NA - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, part time, permanent. - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview - Full...
-
Nurse Senior Care Leader
1 week ago
Belfast, United Kingdom Jupiter Recruitment Full timeJob Title: Nurse Senior Care LeaderAbout the OpportunityWe are seeking a qualified Nurse Senior Care Leader to join our team at Jupiter Recruitment in Belfast, Northern Ireland. As a key member of our care home, you will be responsible for leading a team of nurses and ensuring that residents receive the highest standard of care.Key ResponsibilitiesDeputise...
-
Senior Care Asst Team Leader
3 weeks ago
Belfast, United Kingdom Beaumont Care Homes Full timeJob DescriptionBeaumont Health Care is the largest healthcare provider in Northern Ireland. We take pride in providing the highest levels of care to our residents. A Care Team Leader role is the perfect way to put to good use, your caring nature, empathy and kindness.As a Care Team Leader, you will bring your experience as a Senior Care Assistant to support...
-
Belfast, United Kingdom Caffe Nero Full timeAbout UsCaff Nero is a dynamic and caring community where you can thrive as a Shift Leader. We're passionate about providing outstanding customer service, and we're seeking like-minded individuals to join our team.SalaryThe starter rate for this role is £11.60 per hour, increasing to £11.77 with service. Your hard work and dedication will be rewarded with...
-
Child Care Coordinator
5 months ago
Belfast, United Kingdom Bumbles Day Care Full timeAre you a Childcare professional with leadership skills and a demonstrated ability to provide a stimulating programme of age appropriate activities with the support of your team and environment? Can you champion and inspire a child-led approach? Do you think creatively and are you solution focused? If so, we would love to hear from you. **Two positions...
-
Team Leader
6 months ago
Belfast, United Kingdom Ann's Home Care Full time**About the Company**: Ann’s Home Care are recruiting a Team Leader to join our busy Home Care Team in Belfast **The Company** Ann’s Home Care is a family run home care agency, with 25 years experience in the delivery and management of home care services. Our Care assistants are at the absolute heart of what we do, delivering front line care to those...
